On today’s edition of the Grow My Revenue podcast, I speak with Joey Coleman.  Joey is an expert on customer experience as well as helping organizations keep their best customers through enhancing their experience.  He is also author of a new book, Never Lose A Customer Again. Joey and I talk about the greatest misconception when it comes to losing customers, different things you can do in social media and in person to create that lasting experience for customers, and the specific things you can do to earn referrals and drive repeat business.