In this episode, I talk about customer journey mapping and making things easy for your customers.  This is vital to retain customers as the economy cools and customers make purchasing decisions to deal with inflation.

 

 

• - You must look at the customer journey from their point of view  
• - Look at the key touchpoints and ensure that you remove friction from each service moment 
• - Ensure you involve key stakeholders within your organization in the journey mapping process

 

It's time for the great service comeback!

 

 

 

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

 

 

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

 

 

Check out my FREE Resources and Training Tools:

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