From reframing problems to taking tips from MacGyver, Thomas Lahnthaler is full of great advice for anyone who has to manage a crisis.

And as our conversation in this episode revealed, facilitators are never far from a crisis – and that’s not necessarily a bad thing.

Thomas’ second time on the podcast brought just as much value as his first (episode 39), as we dive into the depths of crisis management, resourcefulness, reframing, creative activities, and why it’s so important to keep things person-centred rather than problem-centred.

Enjoy this exploration of facilitation and crisis management, you might be surprised by how much is relevant to you and your work!

Find out about:

●     What we fatally misunderstand about the order of importance in our crisis management

●     Why crises are, before anything else, a human issue

●     How to bring a group back from the brink of crisis

●     Why resourcefulness is the superpower of the crisis manager

●     Why knowing what the opposite of a crisis feels like will help us prevent future crises

●     How we can use playful, creative activities to talk about difficult or personal issues

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Questions and Answers

Part one

[01:12] Are you still calling yourself a facilitator?

[01:55] What has changed over the past two years?

[03:01] Are there one or two learnings in particular that you feel are especially important?

[06:29] When we experience a crisis, do we tend to hold onto harmful behaviours we presume will help?

[11:51] Why is resourcefulness so important - and why does it seem to appear so often - in a crisis?

[17:01] Why is there such power in letting go of certain mental models?

[19:19] How do you communicate that crisis can be a good thing – and how do you even define ‘crisis’?

[23:12] You said that, in the pandemic, you started writing more?

[26:50] Do Crisis Managers and Change Managers have a lot in common?

[28:43] How can we use our creative energy in a moment with what's actually serious?

[33:52] What is the impact of culture and expectations from the outside world on our mental models?

[39:32] How do we get a group to slow down and think creatively?

Links

Thomas’ company (Crisis Compass) blog

Thomas’ Medium

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