In this episode, Anne tells us about how she started as a VA and began developing strategies to figure out her clients' needs.  She talks to us about KPI's (key performance indicators) and the importance of tracking virtually everything in your business.  She emphasizes the need for organization as well as some tools to stay organized.

She elaborates on the concept of a business' "hierarchy of needs" and how to us that to delegate and build a team.  We discuss the importance of SOPs (standard operating procedures) in conjunction with some suggested third-party tools while maintaining clear communication on all fronts.  Learn more about building a team, support and the foundation of your business as well as crucial hiring tips at: HilltopOperations.com