Erica speaks with business coach and Kelly Shirley regarding the growth and professionalization of the pet waste removal industry. Shirley highlights her transition from a twenty-year corporate sales career to coaching entrepreneurs on how to scale their businesses from solo operations to profitable, multi-staff ventures. The discussion emphasizes critical sales tactics such as speed to lead, building personal rapport through pet-specific discovery questions, and the importance of consistent follow-up windows. Shirley argues that success in this niche requires a mindset shift from simply performing a chore to providing clients with time, safety, and peace of mind. Additionally, the conversation offers practical advice on overcoming pricing objections and using text messaging effectively to close deals without being pushy. The episode serves as a strategic guide for small business owners looking to implement professional systems and high-level negotiation techniques in a specialized service market.
Connect with Kelli: https://klscoach.com/
How Kelli Built a $10K/Mo Pooper Scooper Business in 78 Days! - https://www.youtube.com/watch?v=P2wLBWjqSIs
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๐ ๏ธ She Built That https://www.skool.com/she-built-that/about?ref=87d9adba458a4889bfeb05bde0003f4a
๐ฉ Pooper Scoop Millionaire https://www.skool.com/poop-scoop-millionaire/about?ref=87d9adba458a4889bfeb05bde0003f4a
๐๏ธ Scoop Con 2026 October 2โ3 in Dallas, TX
โ๏ธ QUO The shared business phone and inbox that gives your team one place for every call, text, and customer. https://get.quo.com/kroopin
โญ Review Harvest https://onboarding.reviewharvest.com/?ref=Kroopin
๐ Amazon Store https://amzn.to/46OBtDN
Connect with Erica
๐บ YouTube Subscribe to Kroopin's Poopin' Scoopin': https://www.youtube.com/c/Kroopin%E2%80%99sPoopinScoopin
๐ธ Personal Instagram https://www.instagram.com/erica_krupin/
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