Charlie and Rita welcome John 'Jiggles' Igglesden as one of the latest SMC hosts. In Making News, the three hosts talk about Facebook's 14 hour outage across different social media and messaging platforms and how this can affect school marketing. In the Deep Dive segment, they discuss best marketing practices for Open Days, from advertising to auditing. The Question of the Week is about how a school can start inbound marketing. In the rants and raves segment, the hosts talk about Twitter trying to change its classic logo.