In this second episode of this five-part series on people, change and leadership, we are joined again by Prina Shah to unpack one of the most emotionally loaded topics in the workplace: giving and receiving feedback.

Rather than treating feedback as a simple leadership skill, this episode explores the deeper dynamics at play. Why do leaders avoid tough conversations? Why do some people spiral when they hear constructive criticism while others lean in with curiosity? And how do poorly designed performance systems unintentionally create competition, defensiveness or even dishonest behaviour?

We examine the many forms feedback can take, from formal reviews to informal coaching moments, and challenge outdated approaches like the “feedback sandwich.” We share practical communication frameworks such as AIR and STAR-R, while also exploring the psychology behind feedback, including self-awareness, self-esteem, emotional processing and rejection sensitivity.

This episode blends practical tools with honest reflection, reminding leaders that feedback is not just about correcting performance but about understanding human behaviour, creating accountability and supporting genuine growth.

So, if you're keen to up your feedback skills, you should listen in! 

Links mentioned in this episode:

• Prina’s website
• Prina’s LinkedIn
• 90 minute Strategy Power Session
• Public workshops and training
• Less Chatter, More Matter - Mel’s book
• Template packs
• Change Isn't Hard! - Mel's book
• Sign up here to the fortnightly mail out of free resources!

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