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Eddie Pérez-Ruberté is an Operational Excellence consultant, facilitator, author, speaker and blogger. He is currently Senior Lean Project Manager at BayCare Health System. With a background in industrial engineering, Eddie now helps organisations in implementing Lean programs. In this episode he talks about how he moved from engineering to healthcare, gives insights on Gemba and his thoughts on what needs to change in healthcare.Episode Summary: How Eddie got into quality Turning around a rapid improvement event he was running that looked like it was      going to fail The importance of getting to know your team Some insights on how to do Gemba How Eddie balances the high expectations he has for his teams That quality professionals need to keep challenging the status quo That the innovation in medicine needs to transfer to other areas of healthcare How the healthcare industry needs to change its perception so it can attract      talented professionals Advice Eddie was given from a mentor about not putting your opinions in writingQuotes to Remember“If you can’t be a tall and sturdy pine that on the summit rises in it’s splendour, do not grieve for it. Be a bush but amongst the bushes be the best” - translation of Spanish poemWe lose touch with the fact that what seems to us a small change may be a big change for other people. We need to be cognizant of that and help them through it.” – Eddie Pérez-RubertéConnect with EddieTwitterLinkedIn

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