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Welcome to another enlightening episode of Excellence in Healthcare with your host, Jarvis T. Gray. This week, we sit down with Scott Steiner, the esteemed CEO and President of Phoebe Putney Health System, as he unveils his compelling journey from for-profit healthcare in bustling cities to leading a nearly billion-dollar, community-focused organization in rural southwest Georgia.

In this episode, Scott shares invaluable leadership insights drawn from his extensive career, highlighting the wisdom gained through experiences, setbacks, and the pivotal moments that shaped his approach to patient and community care. If you’re a young professional aspiring to lead in the healthcare sector, this discussion is a goldmine of advice on patience, resilience, and authentic service.

Discover the core tenets of healthcare excellence as Scott delves into the importance of patient safety, healing, and kindness. He passionately compares the significance of kindness in healthcare to the superior customer service experiences at Chick-fil-A, showcasing the often-overlooked impact of compassionate care on patients' lives.

Listen as Scott reveals the innovative strategies employed by Phoebe Putney Health System to tackle workforce shortages and educational challenges, including a groundbreaking $45 million investment in the "Living and Learning Community" in partnership with Albany Technical College. This ambitious initiative aims to transform South Georgia’s healthcare landscape by tripling the number of nursing graduates.

Key Takeaways:

• Leadership philosopher Scott Steiner’s trajectory and lessons learned
• The vital components of patient safety, healing, and kindness in achieving healthcare excellence
• Practical advice on resilience and making tough decisions in leadership roles
• Innovative educational partnerships addressing workforce shortages in rural healthcare
• Emphasis on community involvement and authenticity in healthcare leadership

Whether you're a seasoned executive or an emerging leader, this episode promises to provide profound insights and actionable advice to steer your leadership journey. Plus, hear Scott’s open invitation to connect on LinkedIn, offering a bridge to broader support and mentorship in the healthcare field.

Don’t miss this thought-provoking conversation! Tune in to Excellence in Healthcare and be inspired to elevate your leadership impact.

Listen now and continue your pursuit of excellence in healthcare.

Be sure to subscribe, rate, and review our podcast to stay updated on future episodes packed with expert advice and inspiring stories from the forefront of healthcare leadership.

Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence.

Additional Resources:

• Order the book "Mastering Healthcare Excellence"

Tune in Every Tuesday! New episodes of the "Excellence In Healthcare" podcast are released every Tuesday at 02:00 a.m. (est). Don't miss out on the latest insights and strategies for Mastering Healthcare Excellence.

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Attention, healthcare leaders and executives! Are you ready to revolutionize your organization's approach to innovation and operational efficiency? Join us on this cutting-edge episode of the Excellence in Healthcare podcast as host Jarvis T. Gray delves into the heart of Future Forward healthcare practices.

In this invigorating installment, Jarvis picks up from last week’s dive into his acclaimed book, Mastering Healthcare Excellence, to explore two pivotal tools designed to drive constant innovation: the Innovation Process Discussion and the Innovation Catalyst Board. Discover how these tools can dismantle silos, promote creativity, and empower every team member to spearhead groundbreaking ideas in patient care and operational efficiency.

🔍 Topics Covered:

• Innovation Process Discussion:
• Learn how to create a structured, judgment-free space for brainstorming and problem-solving, ensuring every voice is heard and every idea is actionable.
• Innovation Catalyst Board:
• Understand how to visually track progress and maintain momentum, turning innovative concepts into tangible solutions.

📊 Case Study Highlight: Uncover the inspiring transformation of a North Florida Rural Hospital, which leveraged these tools to overcome resource limitations, boost staff morale, and pioneer telemedicine and mobile app solutions.

⭐ Special Segments:

• Additional innovative strategies that complement these tools, such as establishing Innovation Labs, partnering with academic institutions, and hosting hackathons.
• Empowering your team with frontline innovation and continuous learning through modern technology.

This episode is packed with actionable insights and proven strategies that will set your healthcare organization apart from the competition. Whether you’re looking to enhance patient care or streamline your operations, Jarvis T. Gray provides the roadmap to achieving healthcare excellence through relentless innovation.

📚 Get Your Hands On: Inspired to go deeper? Pick up Jarvis’s book, Mastering Healthcare Excellence, now available in print and audiobook formats for more comprehensive guidance.

🔊 Call to Action: Don’t miss out! Subscribe, rate, and comment on our podcast, and share this episode with your network to keep the momentum going. Tune in and let’s continue pushing the boundaries of what's possible in healthcare together!

🚀 Stay innovative. Stay inspired. Excellence is more than a goal—it’s a continuous journey.

Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence.

Additional Resources:

• Order the book "Mastering Healthcare Excellence"

Tune in Every Tuesday! New episodes of the "Excellence In Healthcare" podcast are released every Tuesday at 02:00 a.m. (est). Don't miss out on the latest insights and strategies for Mastering Healthcare Excellence.

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In this transformative episode, host Jarvis T. Gray delves into the crucial topic of operational mastery in healthcare management. The episode focuses on two pivotal tools from Jarvis's book, "Mastering Healthcare Excellence," aimed at enhancing efficiency and fostering a culture of innovation:

1. Comprehensive Process Documentation
2. Universal Adherence Framework

Key Topics:

• Intro to Operational Mastery [00:00:00]
  • Importance of transforming healthcare through effective leadership and innovative strategies.
  • Overview of operational mastery and its impact on healthcare management.
• Comprehensive Process Documentation [00:02:28]
  • Clarity and Consistency: Ensuring every team member understands procedures.
  • Efficiency and Time Management: Streamlining operations to enhance focus on patient care.
  • Training and Onboarding: Accelerating new staff integration.
  • Regulatory Compliance: Simplifying adherence to industry standards.
  • Step-by-Step Implementation: Identifying key processes, documenting current practices, evaluating gaps, revising standard processes, training staff, monitoring, and continuous improvement.
• Universal Adherence Framework [00:07:24]
  • Quality Control: Maintaining high standards in patient care.
  • Accountability: Fostering a culture of responsibility and adherence to guidelines.
  • Performance Evaluation: Improving team efficiency through targeted training and recognition.
  • Patient Safety and Satisfaction: Enhancing patient experiences through consistent care.
  • Step-by-Step Implementation: Developing clear guidelines, compliance monitoring, feedback mechanisms, addressing non-compliance, and continuous improvement.
• Case Study: Community Healthcare Center (CHCC) [00:12:04]
  • Overview of operational challenges and implementation of the Comprehensive Process Documentation and Universal Adherence Framework.
  • Projected results: Reduction in patient wait times, improved patient throughput, better job satisfaction among staff, and higher patient satisfaction scores.
• Additional Strategies for Workflow Mastery [00:15:19]
  • Data-Driven Decision Making: Using data analytics to optimize workflows.
  • Technology Integration: Leveraging automation tools and simulation software.
  • Cross-Functional Team Reviews: Involving diverse staff in process audits and brainstorming.
  • Staff Empowerment: Encouraging employee suggestions and work shadowing programs.
  • Training and Development: Continuous education and leadership development programs.
• Conclusion and Book Mention [00:19:12]
  • Recap of tools and strategies discussed.
  • Encouragement to implement these tools for operational excellence and improved patient care.
  • Promotion of Jarvis's book, "Mastering Healthcare Excellence," for more detailed insights and tools.

Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence.

Additional Resources:

• Order the book "Mastering Healthcare Excellence"

Tune in Every Tuesday! New episodes of the "Excellence In Healthcare" podcast are released every Tuesday at 02:00 a.m. (est). Don't miss out on the latest insights and strategies for Mastering Healthcare Excellence.

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 Join us for a compelling episode of "Excellence In Healthcare" where Jarvis sits down with the remarkable Alison Croke, President and CEO of Wood River Health. This episode dives deep into the unique challenges and groundbreaking developments in smaller healthcare organizations—insights that every healthcare leader and executive needs to hear. 

Highlights You Won't Want to Miss: 

1. ExpressCare Expansion: Discover how Wood River Health is revolutionizing same-day care with the introduction of a nurse practitioner, extended evening hours, and Saturday availability. Alison shares how this innovative approach focuses on both acute and preventive care while reducing emergency room visits.
2. Healthcare Excellence Defined: Alison explains her definition of healthcare excellence through metrics like immunization rates, chronic disease management, and patient-centric strategies. Learn what it takes to deliver seamless patient experiences and why Wood River Health has received HRSA’s prestigious gold quality award two years in a row.
3. Tackling Misconceptions: Are health centers just for underserved communities? Alison debunks myths by showcasing how these centers provide high-quality care comparable to traditional primary providers, serving everyone in the community.
4. Leadership Principles: From transparency and communication to inclusivity and accountability, Alison shares her essential leadership principles that drive organizational success and enhance team effectiveness.
5. Engagement and Community Involvement: Jarvis and Alison discuss the importance of healthcare-community connections and partnerships with local organizations for driving public health initiatives.
6. Future Trends and Challenges: Get ahead of the curve by understanding the workforce crisis, funding challenges, and the inefficiencies plaguing the healthcare system today. Alison provides actionable insights on why primary care shortages and reimbursement gaps require immediate attention and how lobbying for increased federal funding is crucial.

Plus, we'll hear about exciting upcoming segments where more healthcare leaders will join the conversation, adding richer perspectives to these critical topics.
 
Don't miss out! Visit Wood River Health’s website for more resources and catch Alison's expert advice on implementing patient-centric approaches and utilizing patient feedback for continuous improvement.

Tune in now to stay at the forefront of healthcare innovation and leadership!

Stay Connected: Follow Alison Croke on LinkedIn and explore more about Wood River Health on their website.

Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence.

Additional Resources:

• Order the book "Mastering Healthcare Excellence"

Tune in Every Tuesday! New episodes of the "Excellence In Healthcare" podcast are released every Tuesday at 02:00 a.m. (est). Don't miss out on the latest insights and strategies for Mastering Healthcare Excellence.

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In this episode of the Excellence in Healthcare podcast, host Jarvis T. Gray sits down with Jeff Taylor, the dynamic CEO of MedCure Health, based in Atlanta, Georgia. Drawing from over two decades of experience, Jeff shares his compelling journey from the world of finance to leading a transformative community health organization.

Join us as we delve into:

• Jeff's Inspiring Journey:
• From Deloitte and Touche to the helm of MedCure Health, discover the pivotal moments and lessons learned along the way.
• Leadership Principles:
• Jeff reveals his top three leadership principles: forward-thinking strategy, the power of communication, and the necessity of data-driven decision-making.
• Tackling Healthcare Challenges:
• Learn how MedCure Health faces staffing hurdles and prioritizes customer service to stand out in community healthcare.
• Innovative Solutions:
• Explore how the organization integrates AI for documentation, enabling more patient-centered care.
• Strategic Growth:
• Insightful advice on calculated risk-taking and the importance of growth to ensure organizational sustainability.

Special segments include our signature "Deep Dive into Excellence" and "One Big Thing," where Jeff shares the essence of healthcare excellence—putting the patient first while balancing mission and margin.

Healthcare leaders and executives won't want to miss Jeff's invaluable insights on navigating the complex landscape of primary and community care while fostering a culture of excellence.

Tune in to glean actionable strategies and be inspired by how MedCure Health is reshaping the future of healthcare in underserved communities.

Stay motivated, stay innovative, and continue your leadership journey with us on the Excellence in Healthcare podcast! 

Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence.

Additional Resources:

• Order the book "Mastering Healthcare Excellence"

Tune in Every Tuesday! New episodes of the "Excellence In Healthcare" podcast are released every Tuesday at 02:00 a.m. (est). Don't miss out on the latest insights and strategies for Mastering Healthcare Excellence.

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Join host Jarvis T. Gray in a riveting discussion with the dynamic Saul Marquez, a seasoned healthcare leader and podcaster, in this unmissable episode of "Excellence in Healthcare." Whether you're a healthcare executive, marketer, or entrepreneur, this episode is packed with cutting-edge insights and practical strategies to elevate your organization’s communication and marketing game.

Key Highlights:

• Strategic Pricing & Exposure:
  • Discover Saul’s innovative advice on how to negotiate speaking engagements by leveraging opportunities for audience engagement over traditional fees.
• Personal Inspiration:
  • Hear Saul’s compelling journey from aspiring med device sales professional to industry leader, emphasizing preparation and perseverance.
• Growth Blueprint Sessions:
  • Learn how you can get a free 20-minute session tailored to help your organization reach new heights—visit outcomesrocket.com/grow.
• Marketing Mastery:
  • Uncover the essentials of creating impactful marketing strategies using owned, earned, and paid media to effectively communicate successes and avoid program failures.
• The Story Braid Technique:
  • Elevate your presentation skills with Saul’s method to captivate audiences and leave a lasting impact.

Special Segments:

• Engaging CTAs:
  • Saul and Jarvis break down the importance of clear and actionable calls-to-action, crucial for attracting the right physicians and stakeholders.
• Customer Avatar Framework:
  • Dive into the process of defining and understanding your target audience to tailor more effective and engaging content.
• Earned Media Strategies:
  • Maximize your visibility and credibility through strategic engagements with local leaders and associations.

Get ready to propel your healthcare organization into the spotlight with insights that blend practical advice, personal anecdotes, and actionable strategies. Don't miss out on this chance to learn from two industry experts who are passionate about driving innovation and excellence in healthcare.

Tune in now and transform your approach to healthcare communication and marketing! 🚀🏥

Connect on Linkedin: Saul Marquez
Connect on LinkedIn: Jarvis T. Gray

Saul's Show: Outcomes Rocket Podcast

Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence.

Additional Resources:

• Order the book "Mastering Healthcare Excellence"

Tune in Every Tuesday! New episodes of the "Excellence In Healthcare" podcast are released every Tuesday at 02:00 a.m. (est). Don't miss out on the latest insights and strategies for Mastering Healthcare Excellence.

Send us a text

Welcome to another illuminating episode of the Excellence in Healthcare podcast, hosted by the insightful Jarvis T. Gray. In this episode, we dive into one of the most transformative topics in healthcare leadership: empowering teams.

Based on Chapter 5 of Jarvis's acclaimed book, Mastering Healthcare Excellence, this episode is packed with actionable insights and strategies designed to cultivate a culture of growth and accountability within your healthcare organization.

🚀 Key Topics Covered:

• Empowerment as a Strategic Necessity:
  • Why empowering every team member is crucial for healthcare environments where decisions impact patient lives.
• Essential Tools for Transformation:
  • Learn about the Ideal Talent Alignment Tool and the Role Optimization Framework, and how they can revolutionize team placement and role refinement.
• Practical Implementation Strategies:
  • Step-by-step guidance on assessing current capabilities, analyzing organizational needs, and matching employees to ideal roles.
• Real-World Impact:
  • A compelling case study showcasing how a Midwest hospital system reduced staff turnover by 40% and increased patient satisfaction by 25%.
• Additional Empowerment Strategies:
  • Open communication, professional development, recognition programs, supportive leadership, and fostering innovation.

Listen in as Jarvis brings these concepts to life, sharing his firsthand experiences and expert advice on how healthcare leaders can create empowered, high-performing teams. Whether you're an executive, manager, or aspiring leader in healthcare, this episode offers a practical guide to transforming your organization and achieving excellence.

💬 Get Involved:

Share your thoughts and ideas sparked by today's discussion, and join the conversation on how we can collectively drive healthcare excellence. Subscribe to stay updated and share this episode with your colleagues to inspire positive change in healthcare.

Tune in and let's transform healthcare one empowered team at a time. 🚀✨

Join us, and let's set a new standard for excellence in healthcare together!

Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence.

Additional Resources:

• Order the book "Mastering Healthcare Excellence"

Tune in Every Tuesday! New episodes of the "Excellence In Healthcare" podcast are released every Tuesday at 02:00 a.m. (est). Don't miss out on the latest insights and strategies for Mastering Healthcare Excellence.

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Host: Jarvis T. Gray

Episode Description: Welcome to another enlightening episode of the Excellence in Healthcare podcast with your host, Jarvis T. Gray. In this episode, Jarvis delves into the pivotal topic of cultivating a data-driven culture for healthcare excellence. Across the healthcare landscape, data is abundant yet often underutilized. Jarvis provides insights on transforming raw data into strategic assets that drive proactive decision-making, optimize patient care, and improve operational efficiency.

Key Points Discussed:

1. Introduction to Data-Driven Excellence (00:00 - 00:33)
   • Importance of leveraging data strategically in healthcare.
   • Data's role in enhancing patient care, optimizing resources, and making evidence-based decisions.
2. Tools for Data-Driven Excellence (00:33 - 03:29)
   • Data Catalog:
     • Organizational roadmap for data.
     • Classification and quick access to data points.
   • Data Dashboard:
     • Visual tool for tracking key metrics in real-time.
3. Proactive vs. Reactive Decision Making (03:29 - 05:17)
   • Moving towards a proactive approach using data.
   • Advantages of preemptively solving issues versus reacting to them.
4. Creating a Data-Driven Culture (05:17 - 11:07)
   • Encourages transparency, collaboration, and shared responsibility in organizations.
   • Importance of evidence-based strategies for better decision-making.
5. Deep Dive: Data Catalog (11:07 - 16:13)
   • Overview and importance of a Data Catalog.
   • Steps to setting up and maintaining a Data Catalog.
   • Impact and advantages of using a Data Catalog.
6. Deep Dive: Data Dashboard (16:13 - 24:04)
   • Explanation and benefits of a Data Dashboard.
   • Using dashboards for real-time monitoring and trend analysis.
   • High-level steps to create an effective dashboard.
7. Strategies for Effective Data Utilization (24:04 - 35:42)
   • Importance of creating a data-driven culture.
   • Focusing on relevant data and continuous improvement.
   • Encouraging transparency and communication.
   • Engaging in predictive analytics.
   • Empowering teams to ask questions and explore data more deeply.
8. Case Study: A Regional Hospital's Journey to Data-Driven Excellence (35:42 - 45:04)
   • Implementation of Data Catalog and Data Dashboard.
   • Outcomes, including improved patient satisfaction, reduced resource waste, and empowered staff.
9. Recap and Closing Thoughts (45:04 - 49:50)
   • Summary of key takeaways.
   • Encouragement to use data as a catalyst for excellence.
   • Call to action for listeners to share their experiences and pick up Jarvis's book, Mastering Healthcare Excellence

Resources Mentioned:

• Jarvis T. Gray's book: Mastering Healthcare Excellence

Engage with Us:

• Share your experiences and insights on using data to drive excellence in healthcare.
• Comments and direct engagement are encouraged.

Closing Statement: Rememb

Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence.

Additional Resources:

• Order the book "Mastering Healthcare Excellence"

Tune in Every Tuesday! New episodes of the "Excellence In Healthcare" podcast are released every Tuesday at 02:00 a.m. (est). Don't miss out on the latest insights and strategies for Mastering Healthcare Excellence.

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Host: Jarvis T. Gray

Guest: Dr. Katherine Evans (President of Novocardia Division of the Cardiovascular Associates of America)

Episode Overview:

In this episode of the Excellence in Healthcare podcast, host Jarvis T. Gray speaks with Dr. Katherine Evans, president of Novocardia Division of the Cardiovascular Associates of America. Dr. Evans shares insights from her extensive career in healthcare, particularly her focus on value-based care and improving patient experiences, as well as her leadership journey and how she aims to foster innovation and excellence in healthcare.

Key Topics Discussed:

1. Introduction to Dr. Katherine Evans
   1. Background as a nurse practitioner
   2.  Career focus on value-based care and quality improvement
   3.  Current role in the cardiology space
2. Leadership Journey
   1. Early leadership roles (e.g., student government president)
   2. Transitioning from clinical roles to leadership positions
   3.  Importance of professional organization work and advanced education
3.  Leadership Principles and Philosophies
   1. Creating space for others to excel
   2.  Balancing intervention and allowing team autonomy
   3.  Supporting individual journeys and goals
4.  Challenges and Strategies in Healthcare Innovation
   1. Importance of focus and awareness in new initiatives
   2.  Quarterly focus sessions to ensure alignment with goals
   3.  Emphasizing the patient and provider experience in innovation
5. Defining Healthcare Excellence
   1. Optimal patient experience as the core of excellence
   2.  Ensuring patients know how to navigate the healthcare system
6. Role of Innovation
   1. Listening to the team for innovative solutions
   2.  Ensuring execution of new ideas while maintaining current successful practices
7.  Strategic Alignment and Communication
   1. Continuous alignment with strategy through regular sessions
   2.  Importance of external coaches and mentors
   3.  Maintaining network awareness for competitive positioning
8. Key Takeaways for Healthcare Leaders
   1. Listening and feedback
   2.  External support and perspective
   3.  Strategic focus and alignment
   4.  Provider experience and avoiding burnout
   5.  Expressing gratitude and reflecting on achievements
9. Future Plans
   1. Continuous improvement of care models
   2.  Integration of technology to support patient and provider experience

Contact Information:

Dr. Katherine Evans:

• Cardiovascular Associates of America: cvausa.com
• LinkedIn: Katherine Abraham Evans

 Jarvis T. Gray:

• LinkedIn: Jarvis T. Gray

 Closing Remarks:

• Encouragement to keep striving for excellence in healthcare
• Invitation for audience engagement and feedback
• Announcement of future episodes

Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence.

Additional Resources:

• Order the book "Mastering Healthcare Excellence"

Tune in Every Tuesday! New episodes of the "Excellence In Healthcare" podcast are released every Tuesday at 02:00 a.m. (est). Don't miss out on the latest insights and strategies for Mastering Healthcare Excellence.

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Join us for a riveting episode of the "Excellence In Healthcare" podcast, where our host, Jarvis T. Gray, delivers an unforgettable keynote speech at a Lean Six Sigma graduation event hosted by Dr. Shernette Kidd. Jarvis shares a wealth of insights and inspiring personal stories designed to motivate and equip healthcare professionals to transition from "practice speed" to "game speed."

Episode Highlights:

• Personal Triumphs: Hear Jarvis recount his freshman year as a redshirt football player at the University of Miami and the transformative lesson of "game speed" taught by teammate Ty Wise.
• Lean Six Sigma Journey: Explore the parallels between football and Lean Six Sigma practices, emphasizing the shift from training to real-world application.
• Healthcare Excellence: Dive into Jarvis's profound journey from interest to obsession in healthcare improvement, catalyzed by a pivotal experience in trauma process optimization.
• Practical Insights: Gain practical advice on navigating the complexities of healthcare change management, from communication and hands-on engagement to managing resistance and demonstrating project ROI.
• Inspiring Leadership: Be inspired by the leadership and dedication of Dr. Shernette Kidd and the exceptional support of Cook Children's Healthcare System.
• Audience Engagement: Enjoy Jarvis's light-hearted tone and sincere appreciation for the new Lean Six Sigma practitioners and their professional accomplishments.

Exclusive Content:

• Jarvis shares nuggets of wisdom from iconic figures like Kobe Bryant, Steve Jobs, and Bill Gates, illustrating the power of obsession in achieving excellence.
• Relive the incredible moment when Jarvis challenged statisticians at a Bayesian conference, demonstrating the bold spirit needed in healthcare improvement.
• Discover how Jarvis's strategic career development was inspired by treating his career as a business, continuously adding skills and experiences to become invaluable.

This episode is a must-listen for healthcare leaders and executives eager to drive excellence in their organizations. Tune in for a blend of personal stories, professional insights, and a compelling call to action that will leave you inspired and equipped to make meaningful change.

Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence.

Additional Resources:

• Order the book "Mastering Healthcare Excellence"

Tune in Every Tuesday! New episodes of the "Excellence In Healthcare" podcast are released every Tuesday at 02:00 a.m. (est). Don't miss out on the latest insights and strategies for Mastering Healthcare Excellence.