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Host: Jarvis T. Gray

Guest: Dr. Katherine Evans (President of Novocardia Division of the Cardiovascular Associates of America)

Episode Overview:

In this episode of the Excellence in Healthcare podcast, host Jarvis T. Gray speaks with Dr. Katherine Evans, president of Novocardia Division of the Cardiovascular Associates of America. Dr. Evans shares insights from her extensive career in healthcare, particularly her focus on value-based care and improving patient experiences, as well as her leadership journey and how she aims to foster innovation and excellence in healthcare.

Key Topics Discussed:

1. Introduction to Dr. Katherine Evans
   1. Background as a nurse practitioner
   2.  Career focus on value-based care and quality improvement
   3.  Current role in the cardiology space
2. Leadership Journey
   1. Early leadership roles (e.g., student government president)
   2. Transitioning from clinical roles to leadership positions
   3.  Importance of professional organization work and advanced education
3.  Leadership Principles and Philosophies
   1. Creating space for others to excel
   2.  Balancing intervention and allowing team autonomy
   3.  Supporting individual journeys and goals
4.  Challenges and Strategies in Healthcare Innovation
   1. Importance of focus and awareness in new initiatives
   2.  Quarterly focus sessions to ensure alignment with goals
   3.  Emphasizing the patient and provider experience in innovation
5. Defining Healthcare Excellence
   1. Optimal patient experience as the core of excellence
   2.  Ensuring patients know how to navigate the healthcare system
6. Role of Innovation
   1. Listening to the team for innovative solutions
   2.  Ensuring execution of new ideas while maintaining current successful practices
7.  Strategic Alignment and Communication
   1. Continuous alignment with strategy through regular sessions
   2.  Importance of external coaches and mentors
   3.  Maintaining network awareness for competitive positioning
8. Key Takeaways for Healthcare Leaders
   1. Listening and feedback
   2.  External support and perspective
   3.  Strategic focus and alignment
   4.  Provider experience and avoiding burnout
   5.  Expressing gratitude and reflecting on achievements
9. Future Plans
   1. Continuous improvement of care models
   2.  Integration of technology to support patient and provider experience

Contact Information:

Dr. Katherine Evans:

• Cardiovascular Associates of America: cvausa.com
• LinkedIn: Katherine Abraham Evans

 Jarvis T. Gray:

• LinkedIn: Jarvis T. Gray

 Closing Remarks:

• Encouragement to keep striving for

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New episodes of the "Excellence In Healthcare" podcast are released every Tuesday at 02:00 a.m. (est). Don't miss out on the latest insights and strategies for Mastering Healthcare Excellence.

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Join us for a riveting episode of the "Excellence In Healthcare" podcast, where our host, Jarvis T. Gray, delivers an unforgettable keynote speech at a Lean Six Sigma graduation event hosted by Dr. Shernette Kidd. Jarvis shares a wealth of insights and inspiring personal stories designed to motivate and equip healthcare professionals to transition from "practice speed" to "game speed."

Episode Highlights:

• Personal Triumphs: Hear Jarvis recount his freshman year as a redshirt football player at the University of Miami and the transformative lesson of "game speed" taught by teammate Ty Wise.
• Lean Six Sigma Journey: Explore the parallels between football and Lean Six Sigma practices, emphasizing the shift from training to real-world application.
• Healthcare Excellence: Dive into Jarvis's profound journey from interest to obsession in healthcare improvement, catalyzed by a pivotal experience in trauma process optimization.
• Practical Insights: Gain practical advice on navigating the complexities of healthcare change management, from communication and hands-on engagement to managing resistance and demonstrating project ROI.
• Inspiring Leadership: Be inspired by the leadership and dedication of Dr. Shernette Kidd and the exceptional support of Cook Children's Healthcare System.
• Audience Engagement: Enjoy Jarvis's light-hearted tone and sincere appreciation for the new Lean Six Sigma practitioners and their professional accomplishments.

Exclusive Content:

• Jarvis shares nuggets of wisdom from iconic figures like Kobe Bryant, Steve Jobs, and Bill Gates, illustrating the power of obsession in achieving excellence.
• Relive the incredible moment when Jarvis challenged statisticians at a Bayesian conference, demonstrating the bold spirit needed in healthcare improvement.
• Discover how Jarvis's strategic career development was inspired by treating his career as a business, continuously adding skills and experiences to become invaluable.

This episode is a must-listen for healthcare leaders and executives eager to drive excellence in their organizations. Tune in for a blend of personal stories, professional insights, and a compelling call to action that will leave you inspired and equipped to make meaningful change.

Is your healthcare organization ready for excellence? Take the Healthcare Excellence Readiness Assessment and find out! Evaluate your leadership, strategy, and operations.

• Start now: Healthcare Excellence Readiness Assessment

Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence.

New episodes of the "Excellence In Healthcare" podcast are released every Tuesday at 02:00 a.m. (est). Don't miss out on the latest insights and strategies for Mastering Healthcare Excellence.

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Host: Jarvis T. Gray

Guest: Mike Eisenberg

Join us for a riveting conversation with Mike Eisenberg, a visionary documentary filmmaker turned healthcare advocate, on the latest episode of "Excellence In Healthcare." Hosted by Jarvis T. Gray, this episode delves deep into the evolving landscape of healthcare training, the role of technology, and the relentless pursuit of patient safety.

Key Highlights:

• Cultural Shift in Teaching: Discover how leadership training in healthcare has transitioned from "see one, do one, teach one" to a more rigorous and practice-based approach.
• Generational Observations: Listen to Mike Eisenberg’s captivating reflections on the differences in technological immersion between his generation and today’s youth, and the fresh perspectives they bring to the table.
• Patient Safety Awareness: Mike emphasizes the crucial role every individual plays in promoting patient safety and a transparent healthcare culture.
• Documentary Insights: Gain exclusive behind-the-scenes insights from Mike’s groundbreaking documentary "To Err is Human" and its inspiring sequel. Learn about the compelling stories of innovation and patient safety that have captivated audiences globally.
• Innovator Spotlight: Get inspired by the journey of a young innovator using machine learning to tackle high-risk pregnancies, featured in Eisenberg's latest film project.
• Engagement and Legacy: Jarvis and Mike discuss the powerful impact of storytelling in healthcare, and the importance of cross-industry collaborations to drive meaningful change.
• Baseball Analogy and Data Use: Explore the intriguing parallels between strategies in baseball and the application of data in healthcare to prevent harm and errors.

Whether you’re a seasoned healthcare executive or an emerging leader, this episode is packed with valuable insights and actionable takeaways to elevate your approach to healthcare excellence. Tune in to be part of a transformative dialogue that’s shaping the future of patient care.

Listen Now on Your Favorite Streaming Platforms! 🎙️✨

Links and Resources

• Documentary Films:
  • "To Err is Human" available on TallTale Productions
  • “The Pitch Documentary” available on TallTale Productions
  • Host a screening via https://talltaleproductions.com/the-pitch-documentary
• Connect with Us:
  • Host: Jarvis T. Gray on LinkedIn
  • Guest: Mike Eisenberg on LinkedIn
•  Recommended Resources:
  • Explore command centers and real-time data monitoring tools by GE Healthcare.
  • Engage with patient safety innovations supported by t

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Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence.

New episodes of the "Excellence In Healthcare" podcast are released every Tuesday at 02:00 a.m. (est). Don't miss out on the latest insights and strategies for Mastering Healthcare Excellence.

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Host: Jarvis T. Gray

 Episode Summary:
In this episode, host Jarvis T. Gray delves into the concept of patient-centered care and its transformative power in healthcare settings. Jarvis shares personal anecdotes and real-life examples to illustrate the importance of empathy and effective communication, providing practical strategies for healthcare providers to implement patient-centered care in their practices. 

Key components such as customer avatars, journey mapping, and creating a welcoming environment are discussed in detail, all aimed at enhancing the patient experience and achieving better health outcomes.

Key Topics Covered:

1. Introduction to Patient-Centered Care
   • Jarvis recounts a childhood experience that highlighted the impact of empathy in patient care.
   • Definition and significance of patient-centered care in modern healthcare. 
2. The Essentials of Patient-Centered Care
   • Moving beyond diagnosis to see patients as individuals.
   • The importance of involving patients in their own healthcare journey.
3.  Empathy and Effective Communication
   • Essential skills for healthcare providers to nurture.
   • Real-life examples, including the stories of Mrs. Johnson and Mr. Lee, showcasing successful patient-centered care practices.
4. Tools for Implementing Patient-Centered Care
   • Customer avatars and their role in understanding and anticipating patient needs.
   • Journey mapping to improve the patient experience at various touchpoints.
   • Creating a welcoming environment to enhance patient comfort and engagement.
5. Conclusion and Call to Action
   1. Encouragement for healthcare leaders to incorporate patient-centered approaches.
   2. Invitation for listeners to share their stories and best practices.
   3. Mention of Jarvis's new book, "Mastering Healthcare Excellence," and related resources available for further learning.

Resources Mentioned:

• Book: Mastering Healthcare Excellence on Amazon
• Book: Mastering Healthcare Excellence on Barnes & Noble
• Links for scheduling a consultation (Check the episode description)

Is your healthcare organization ready for excellence? Take the Healthcare Excellence Readiness Assessment and find out! Evaluate your leadership, strategy, and operations.

• Start now: Healthcare Excellence Readiness Assessment

Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence.

New episodes of the "Excellence In Healthcare" podcast are released every Tuesday at 02:00 a.m. (est). Don't miss out on the latest insights and strategies for Mastering Healthcare Excellence.

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Welcome to another inspiring episode of the Excellence in Healthcare podcast! In this episode, host Jarvis interviews Heidi Raines, the dynamic founder and CEO of Performance Health Partners. Heidi shares her remarkable journey from a small-town girl with limited access to healthcare to leading a company that offers top-notch risk and compliance software. Join us as we delve into Heidi's principles for healthcare excellence, her leadership philosophies, challenges faced, and strategies for elevating healthcare standards.

Key Topics Covered

Introduction to Heidi Raines [00:00:00]

• Heidi's career path and current role in healthcare.
• Achievements of Performance Health Partners and Heidi's bestselling book.

Heidi's Journey to Entrepreneurship [00:02:12]

• From rural healthcare experiences to founding Performance Health Partners.
• The evolution of the company's solutions for patient and employee safety, compliance, and performance improvement.

Leadership Principles and Philosophies [00:04:26]

• The importance of process improvement.
• Empowering healthcare workers by giving them a voice.

Excellence in Healthcare [00:15:39]

• Defining healthcare excellence.
• The role of leadership rounding and safety huddles in fostering a culture of safety.

Future Plans and Book Insights [00:19:16]

• Insights from Heidi's book on patient and employee safety.
• Practical tools for implementing patient safety initiatives.

Final Thoughts and How to Connect [00:23:52]

• Information on Performance Health Partners' educational resources.
• How to connect with Heidi Raines on LinkedIn and explore more about her work.

 Resources Mentioned in the Episode

• Performance Health Partners: Performance Health Partners Website
  • Access to white papers, case studies, and educational resources.
•  Books by Heidi Raines:
  • Shared: A Framework for Patient and Employee Safety in Healthcare (Available on Forbes and Amazon) 

Connect with Us

• Follow Heidi Raines on LinkedIn: Heidi Raines LinkedIn
• Follow Jarvis T. Gray on LinkedIn: Jarvis T. Gray LinkedIn

Join the Conversation

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New episodes of the "Excellence In Healthcare" podcast are released every Tuesday at 02:00 a.m. (est). Don't miss out on the latest insights and strategies for Mastering Healthcare Excellence.

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In today's episode, Jarvis dives deeply into healthcare leadership, particularly transformative leadership, which is crucial for driving excellence and continuous improvement within healthcare organizations. This episode connects directly to chapter 2 of Jarvis's book, Mastering Healthcare Excellence, and explores tools and strategies for fostering a culture of excellence.

Key Points:

1. Leadership and Its Importance in Healthcare:
   • Inspiring teams to reach their full potential and ensuring the highest level of patient care and experience.
   • Jarvis shares personal experiences of both positive and negative leadership impacts throughout his career.
2.  Framework for Transformational Leadership:
   • Establishing Clear Goals: Setting SMART goals (Specific, Measurable, Achievable, Relevant, Time-bound)
   • Engaging Stakeholders: Involving all levels of the organization in improvement and strategic work.
   • Data-Driven Decisions: Utilizing data to identify areas of improvement and track progress.
   • Promoting a Learning Culture: Encouraging ongoing education and providing resources for skill development.
   • Celebrating Success: Recognizing and rewarding achievements to build momentum.
   • Adapting and Innovating: Being open to new ideas and approaches for continuous improvement.
3.  Practical Tools Introduced:
   • Leadership Canvas: A framework for aligning leadership vision with organizational goals and values.
   • Shared Vision Blueprint: A tool to articulate a clear, compelling vision that resonates throughout the organization.
4. Improving Communication:
   • Scheduling regular, effective team meeting. 
   • Maintaining open channels for two-way communication.
   • Encouraging interdisciplinary collaboration.
   • Providing training in communication skills.
5. Case Study Highlight:
   • A small healthcare organization saw significant improvements in patient satisfaction, reduced patient wait times, and enhanced staff engagement by implementing the discussed strategies.

Takeaways:

• Effective leadership is about transformation, not just management.
• Using tools like the Leadership Canvas and Shared Vision Blueprint can align teams and drive ongoing improvement.
• Communication is key in all aspects of leadership and contributes significantly to achieving healthcare excellence.

Social Media:

• LinkedIn: Jarvis T. Gray

Is your healthcare organization ready for excellence? Take the Healthcare Excellence Readiness Assessment and find out! Evaluate your leadership, strategy, and operations.

• Start now: Healthcare Excellence Readiness Assessment

Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence.

New episodes of the "Excellence In Healthcare" podcast are released every Tuesday at 02:00 a.m. (est). Don't miss out on the latest insights and strategies for Mastering Healthcare Excellence.

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In this episode of *Excellence in Healthcare*, host Jarvis delves into the transformative impacts of technological advancements and strategic approaches to improve healthcare post-pandemic. Jarvis discusses the key factors necessary for achieving excellence in healthcare, covering topics such as telemedicine, price transparency, cybersecurity, and more. Join us as we explore the critical elements that drive healthcare quality and efficiency.

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Key Topics Covered:

1. Advancements in Telemedicine and Telehealth:

• The expanding role of telehealth in increasing accessibility, especially for rural and underserved communities.
• Post-pandemic growth and the importance of integrating telehealth into existing healthcare frameworks.

2. Price Transparency and Payment Structures:

•  The necessity of transparent pricing to build trust and ensure fair payment structures within the healthcare system.

3. Cybersecurity in Healthcare:

• Highlighting the growing concern of cybersecurity, particularly after the cyber attack on Change Healthcare in early 2024.
• Strategies to safeguard patient data and protect healthcare systems from cyber threats.

4. Technological Integration:

• Benefits and challenges of integrating technologies like Electronic Health Records (EHRs), wearable devices, and mobile health apps.
• Ensuring data privacy, managing the digital divide, and providing adequate training for healthcare providers.

5. Policy Reform:

• The urgent need for comprehensive healthcare policy reforms to meet evolving needs.
• Active engagement with policymakers and real-world examples, such as interaction with Senator Raphael Warnock's health policy assistant in Georgia.

6. Leadership in Healthcare:

• The role of effective leadership in inspiring teams, promoting patient care, and fostering a culture of innovation.
• Importance of emotional intelligence, strategic thinking, data analytics, and continuous professional development.

7. Healthcare Business Excellence Model:

• Components include visionary leadership, customer centricity, data-driven decision-making, employee engagement, process optimization, and innovation.

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Call to Action:

• Engage with Us: Participate in live recordings, join the discussions on LinkedIn, and explore case studies featured in the podcast.
• Feedback & Questions: We welcome your feedback and questions. Reach out to us directly for more in-depth conversations.

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Connect with Us:

• Podcast Website: Excellence in Healthcare
• LinkedIn: Connect with Jarvis T. Gray
• Email Us: [email protected] 

Is your healthcare organization ready for excellence? Take the Healthcare Excellence Readiness Assessment and find out! Evaluate your leadership, strategy, and operations.

• Start now: Healthcare Excellence Readiness Assessment

Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence.

New episodes of the "Excellence In Healthcare" podcast are released every Tuesday at 02:00 a.m. (est). Don't miss out on the latest insights and strategies for Mastering Healthcare Excellence.

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Hosts:

• Jarvis T. Gray, Host
• Dr. Britney Scott, Co-Host and Guest

Episode Summary:
In this inaugural episode of the rebranded "Excellence In Healthcare" podcast, hosts Jarvis T. Gray and Dr. Britney Scott dive into a conversation that explores their professional journeys and the evolution of their podcasting and consulting careers. Highlighting the themes of process improvement, diversity, equity, and inclusion, the episode sets the stage for a series dedicated to advancing healthcare excellence.

Key Discussion Points:

1. Introduction and Backgrounds:
   • Jarvis reflects on his early healthcare career, emphasizing the importance of relationship building and strategic thinking. 
   • Dr. Britney Scott introduces her work as the founder and CEO of Clinic Doctor and the host of the DEI Disruptors podcast.
2. Career Inspirations: 
   • Jarvis shares his inspiring background growing up in Miami and how his experiences of facing challenges like homelessness shaped his resilient and resourceful outlook.
   • Dr. Britney praises Jarvis’s mother for instilling resourcefulness and adaptability in him, which have been crucial for his success in healthcare quality and process improvement.
3. The "Batteries Included Theory"
   • Dr. Britney discusses this theory and its impact on Jarvis’s career, highlighting his journey from focusing on process improvement to taking a more strategic approach to understanding and improving the business.
4. Upcoming Projects:
   • Jarvis announces his new podcast and book, both set for release in September, with the podcast going live on September 10th and new episodes dropping every Tuesday at 02:00 a.m.
   • The book, titled "Mastering Healthcare Excellence," will be officially released on September 3rd. It will be available on major platforms like Amazon and Barnes and Noble, and also offered as a free e-copy on his website and an audiobook on Audible.
5. Rebranding and Future Direction:
   • Jarvis explains the podcast's transition from "Healthcare Quality Cast" to "Excellence In Healthcare Podcast," driven by his evolving business consulting and coaching activities. 
6. Strategic Insights:
   • Both hosts discuss the importance of aligning projects with the business's goals and having a clear strategy to ensure a strong return on investment.
   • They reflect on the impact of strategic thinking on leadership, frontline staff, and the overall performance of the healthcare industry.
7. Looking Ahead:
   • Dr. Britney expresses her excitement for the new directions, asking Jarvis to envision the podcast's achievements in the coming year. 
   • Jarvis emphasizes the goal of providing valuable feedback and insights to help other healthcare leaders and communities.

Connect and Stay Updated: 

• Podcast Website:
  • Excellence In Healthcare Podcast (BuzzSprout)

Is your healthcare organization ready for excellence? Take the Healthcare Excellence Readiness Assessment and find out! Evaluate your leadership, strategy, and operations.

• Start now: Healthcare Excellence Readiness Assessment

Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence.

New episodes of the "Excellence In Healthcare" podcast are released every Tuesday at 02:00 a.m. (est). Don't miss out on the latest insights and strategies for Mastering Healthcare Excellence.

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Welcome, healthcare leaders and executives, to a pivotal moment in our podcast journey! In this special announcement episode, host Jarvis T. Gray shares groundbreaking news that will redefine your pursuit of operational excellence in the healthcare industry.

After years of inspiring conversations and invaluable insights on the Healthcare QualityCast, we are excited to unveil our bold new platform: The Excellence in Healthcare Podcast. This revamped show is your go-to resource for cutting-edge strategies, actionable solutions, and a fresh perspective on healthcare excellence.

Join Jarvis as he offers a sneak peek into the first five transformative seasons lined up just for you:
- **Season 1: Mastering Healthcare Excellence**: Aligning with Jarvis’s upcoming book, dive deep into the strategies for supreme healthcare delivery.
- **Season 2: Setting the Stage for Excellence**: Build a robust framework with foundational principles and strategies.
- **Season 3: Principles of Healthcare Excellence**: Discover 15 actionable principles to elevate your organization.
- **Season 4: Leading the Healthcare Revolution**: Revolutionize healthcare leadership with innovative strategies and inspiring pioneer stories.
- **Season 5: The Roadmap to Healthcare Excellence**: Embark on a guided journey with comprehensive roadmaps and actionable steps for success.

But that’s not all! We’re enhancing your learning experience with monthly mastermind sessions, virtual networking meetings, and more interactive initiatives to connect and grow together.

Mark your calendars for September 2024, and be part of this exhilarating leap to excellence. Stay tuned to our social media channels and our website for more sneak peeks and updates.

Tune in now to catch this monumental announcement and prepare to transform your healthcare leadership approach like never before. Let's make a difference, one conversation at a time.

Listen & Subscribe: https://podcasts.apple.com/us/podcast/excellence-in-healthcare-podcast/id1456206515

#HealthcareExcellence #OperationalExcellence #HealthcareLeadership #PodcastAnnouncement #HealthcareInnovation #ExcellenceInHealthcare

Is your healthcare organization ready for excellence? Take the Healthcare Excellence Readiness Assessment and find out! Evaluate your leadership, strategy, and operations.

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Thank you for tuning in! Don't forget to subscribe, rate, and review the podcast for more insights into achieving healthcare excellence.

New episodes of the "Excellence In Healthcare" podcast are released every Tuesday at 02:00 a.m. (est). Don't miss out on the latest insights and strategies for Mastering Healthcare Excellence.

Meet our guest in this episode, Dr. Sanjay Prasad, a Surgeon and the CEO SurgiQuality/SurgiConnect. His goal is to help patients connect with the best surgeons for their condition, within their network. Realizing that surgical quality varies from place to place without any tools for patients to navigate, inspired the creation of his company.In this episode, Dr. Sanjay discusses the inability of patients to assess the quality of surgical care they can expect, and how his business tackles the different aspects of this problem.Top Takeaways[05:57] Some points of failure in your life give you such momentum that you never want to fail again. This perseverance through failure is greatly amplified by a passion for what you do. [09:21] Patients need quality transparency, in other words, the quality metrics for each procedure for every surgeon in a hospital. [12:30] Creating a platform where surgical cases can be reviewed by other surgeons has had a tremendous impact in lowering the rate of unnecessary surgeries, which also lowers premiums paid for malpractice. [16:04] Best 'Aha' moment: This was the realization of the wide price difference between different surgical centers while there was a coexisting lack of any means to navigate through the differences in quality between these centers, and how this confirmed an opportunity for business while helping patients.[19:13] Ongoing changes in the healthcare industry: Following the pandemic, a lot of cases were put on hold and patients started to pay more attention to the health risk of going to a surgical facility. This is a great time to reset healthcare. Dr. Sanjay's book "Resetting Healthcare Post Covid-19 Pandemic" is written for the patients based on this. [22:15] Surgery centers and other institutions will have to consider other parameters before giving privileges to surgeons, particularly their past outcomes. [24:18] It is vital to keep up with the latest technologies and information in surgical practice. [25:16] Best career advice: "Follow your passion" [26:28] Statistically, Black patients tend to have a poorer surgical outcome than white patients. [29:26] It helps to always note ideas down whenever you get them, so you don't forget. [30:34] Website recommendation: Pubmed, American Journal of Medicine[31:42] Countermeasures and awareness need to be created to address the issue of racial disparity with various procedures, hopefully, to cause behavior modification. [32:50] Book recommendation: “Resetting Healthcare Post Covid-19 Pandemic" by Dr. Sanjay Prasad. Find out more about the book on the Resetting Healthcare website.  [35:16] Dr. Sanjay's message to himself 10 years in the past would be to identify ways to engage the masses to change the system for the better. To himself in the future, he would ask, "what did you leave behind?"Key Quotes:"Know before you go""I think you're so lucky if you can find what it is that you love to do, and passion to do, and have an opportunity to do it""Depending on specialty, 15-30% of procedures that are being performed today are unnecessary""You've got to seek happiness, and to seek happiness you have to follow your passion"Connect: Find | Dr. Sanjay PrasadLinkedIn – Dr. Sanjay PrasadEmail - [email protected] – www.surgiquality.com