Louie Gravance is often referred to as "the guy that can make the Disney service concepts work outside of Disney." Working for the Walt Disney Company for nearly 30 years, Louie enjoyed a distinguished career with Disney theme parks, designing everything from live-entertainment experiences to training programs through the Disney Institute in Orlando Florida.

In this encore episode, he shares critical insights and stories on the power of great customer service that is both relevant and applicable in today's new normal. Many of which he also shares throughout his debut book "Service is a Superpower."

Business & Workplace Consultant, Louie Gravance has won both the Disney Partners in Excellence Award and the Spirit of Disney Award. Currently, he provides unique training programs through his company, Louie Gravance Creative Content. He was also a child actor, appearing in over 35 national commercials, plays, sitcoms, and movies.

LINK TO EMPTY DISNEYLAND VIDEO (Referenced in Podcast)

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