My guest is, Melissa Agnes.  Her brain is always finding ways to mitigate an issue.  She understands that to build brand invincibility you must be crisis ready.  She is a leading authority on crisis preparedness, reputation management and brand protection. The whole concept of being crisis ready is cultural. A culture that puts people above process and bottom line, that trains employees on how to proactively build trust, identify and assess real-time risk, and respond in a way that increases credibility in and brand equity for the organization.

For more information about Melissa:

Melissa's Website

Melissa on LinkedIn

Melissa on Twitter

Melissa on Youtube

Melissa's book on being Crisis Ready

 

iTunes - Subscribe, Rate and Review

Find us on iTunes, Google Play, Spotify and anywhere you listen to podcasts