Jeannie shares quick tips for gathering intelligence to better understand your competitor's customer experience and how yours measures up.

Have you evaluated your competitor’s customer experience?

Customers are certainly judging your customer experience. But did you know they’re also judging the experience your competitors provide? Never assume your customers will always be satisfied with the experience you provide. You need to gather some competitive intel!

So how do you know if your customer experience is keeping up with competitors? It’s easier than you think, and Jeannie is here to make it even easier for you with some tips you can use today.

Not only will you find things your competitors are doing better, but you will also uncover hidden differentiators you can use to beef up your marketing.

Ready to find some quick wins? Your customers WANT you to gather competitive intel. Listen in!

Related Content

• 360Connext® post, Your Journey Map is Incomplete without Competitors
• Customers That Stick® post, How to Build Customer Loyalty through Consistency
• Episode 088: Richard Shapiro, The Endangered Customer
• Episode 180: John DiJulius, The Customer Service Revolution
• We're on C-Suite Radio! Check it out for more great podcasts :)

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