Feeling angry with your veterinary clients because they just don't get it?

Tired of the complaining about scheduling appointments, curbside service, and the inability to get in same-day?

Wishing they'd just chill out and understand what you're going through?

You aren't alone.

But it's not just veterinary clinics experiencing this Extra from clients.

And it's not just veterinary clinics turning to social media to publicly Client Shame the behavior.

Not Cool, Friends.

Sure, this passive-aggressive behavior is driven by your frustration with your cranky clients... but not all of your clients are cranky... and your best ones may actually be driven away by your PSA.

(It's not going to fix the problems with the cranky ones, either).

Here's some tough truth:

Your most difficult clients today were also your most difficult clients before the pandemic...

and you let them get away with this type of behavior...

you taught them to treat you this way by not sticking to your hospital policies

(or not having policies at all).

A Client Shaming PSA is not going to fix this for you.

In this Episode: 

1. I share one strategy that will effectively stop (most) of this behavior.

2. I shed some light on what really drove you to try the Client Shaming approach.

3. I explain why, six months into this new normal, it seems like clients just aren't grasping this new way of doing things.

Music Credit: Music by Lesfm from Pixabay