Kyle's Wheelchair was damaged on an American Airlines flight in April.  It is now September and it is just now getting resolved.  

While working his way through the situation, Kyle phoned a friend, Mary Caruso who provided advice and encouragement about the process and how to conduct oneself while advocating for what you need.  Ultimately Mary's advice lead to a reimbursement check from the airline.

You gotta know your rights and you gotta believe that you are just as important as the person next to you.  Take it from Mary.

 

 

This episode was brought to you in part by Horizon Therapeutics.

In 2017, Horizon Therapeutics launched the #RAREis program designed to elevate the voices, faces and experiences of people living with rare diseases, as well as highlight programs and resources tailored to the rare disease community. Visit rareiscommunity.com for more info.