Adam shares tips to please unhappy customers without breaking the bank.

What do unhappy customers really want from you?

Customers may accept and even appreciate perks and comps as part of an issue resolution, because who doesn’t like free stuff!? Gifts and discounts may help soften the emotional state of the customer in the moment, but they don’t solve any problems or strengthen relationships for the long term.

”The most powerful and universal #custserv technique is completely free.” -Adam Toporek

Don’t be so quick to put a dollar value on your customers’ time, patience, and loyalty. In many cases, you can save money by giving customers what they really came for!

Adam is sharing no-cost ways to not only resolve customer service issues, but turn them into customer success stories. Build customer loyalty while reducing superfluous overhead you may use for improving the experience and growing your business.

Listen now for tips you can use today!

Related Content

• 360Connext® post, Customer Personas Need To Get Real
• Customers That Stick® post, Turn Your Customer Experience Inside Out
• Episode Episode 18: Brand Personas, Rod Brooks, and Small Moments
• We’re on C-Suite Radio! Check it out for more great podcasts

Sponsor message:

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Take care of yourself and take care of your customers.

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