Did you ever get a letter from the Australian Taxation Office (ATO) and struggled to decipher the technical jargon and legal language? Simon Paton is changing this! Simon talks to us about the strategic shift for the ATO to reinvent itself. A key part of this is building better relationships with taxpayers and other community groups. His work to improve written communication of ATO decisions is making a difference – one microlesson at a time.

Hosts: Karen Moloney & Michelle Ockers

Transcript and related resources: https://learninguncut.global/podcast/20/

Podcast information and more episodes: https://learninguncut.global/podcast/