Learning Uncut

In this episode of Learning Uncut, Lozanne Pretorius discusses how Mitsubishi Motors Australia has used the MiCareerTrak program to foster a customer-centric culture in an industry facing rapid technological and customer expectation changes. She explains how the program was designed to build adaptive skills and resilience, essential for navigating the volatile, uncertain, complex, and ambiguous (VUCA) world of work. By positioning learning and development as a strategic pillar, the organisation has seen improvements in customer experience, profitability, and employee engagement, making L&D a key driver of organisational transformation.

Host: Michelle Ockers

Transcript and related resources: https://learninguncut.global/podcast/153/

Podcast information and more episodes: https://learninguncut.global/podcast/

Pauline Rebourgeon and Peter Sheppard from Ericsson discuss how they are innovating with AI for learning and development. They outline how Ericsson's Learning NEXT community fosters a culture of experimentation with emerging technologies to support learning and development. Pauline and Peter discuss the importance of community in scaling these efforts, and the strategic balance between quick wins and long-term impact. The episode highlights practical examples such as AI-based translation and coaching tools, underscoring the value of starting small and pivoting as needed to meet evolving business needs.

Host: Michelle Ockers

Transcript and related resources: https://learninguncut.global/podcast/152/

Podcast information and more episodes: https://learninguncut.global/podcast/

David Kelly, Chairman of the Learning Guild, joins Michelle Ockers to discuss how to make sense of technology trends as an L&D professional. Their discussion explores why trends matter and how to stay abreast of trends, including attending conferences, how to find experts to follow online, and leveraging your network. They also discuss how to think critically about trends and make better choices about what to experiment with and use. This episode will leave you with practical approaches to stay on top of trends as an L&D practitioner.

Conferences are a great way to stay abreast of trends and create a high-value network. DevLearn, run by Learning Guild, is North America’s largest learning technology event with more than 200 sessions and networking activities. DevLearn is celebrating 20 years of learning technology excellence in November 6-8, 2024 in one of the most exciting cities in the United States, Las Vegas. To join the international learning & development community at this event, register at devlearn.com. Use Promo Code UNCUT to save 100 US Dollars.

Hosted by Michelle Ockers 

Transcript and related resources: https://learninguncut.global/podcast/elevate-39/ 

Podcast information and more episodes: https://learninguncut.global/podcast/

Henriette Kloots and Evitha Scharloo, Co-founders of Interlocked, join Michelle Ockers to discuss the World of L&D and the World of Impact Maps. These maps use associative cartography to visualise the journey from learning to performance and impact. The World of L&D Map creates a tangible common language that prompts effective analysis within L&D teams, helping members to collectively shape their transition from order takers to performance partners. The World of Impact Map enables teams to enhance their analysis and position themselves within the organisational context to deliver higher impact. This episode delves into the creation of these maps and shares key lessons Henriette and Evitha have learned from using them in their work with L&D teams.

Host: Michelle Ockers

Transcript and related resources: https://learninguncut.global/podcast/151/

Podcast information and more episodes: https://learninguncut.global/podcast/

Mehri Doyle joins Michelle Ockers to discuss the use of small private online courses (SPOC) at Australia’s Department of Foreign Affairs and Trade. These online courses have a focus on social learning with the use of online asynchronous community through educators and peer collaboration. This program has had great success, increasing reach of learning resources 10-fold, receiving recognition through being awarded Best Capability Program by Australian Institute of Training and Development in 2021.

Host: Michelle Ockers

Transcript and related resources: https://learninguncut.global/podcast/150/

Podcast information and more episodes: https://learninguncut.global/podcast/

Sonali D’Silva joins Michelle Ockers to discuss the importance of psychological safety for learning. Their discussion commences research backed benefits of fostering psychological safety both in individual teams and across the organisation as a whole. They then delve into five key strategies for fostering psychological safety in learning environments. This episode will leave you with practical approaches to promote psychological safety as an L&D practitioner.

Hosted by Michelle Ockers 

Transcript and related resources: https://learninguncut.global/podcast/elevate-38/ 

Podcast information and more episodes: https://learninguncut.global/podcast/

Dan Redman joins Michelle Ockers to discuss the development and implementation of a conversational AI coaching tool to improve performance in HSBC's contact centres. The tool has largely replaced face-to-face role plays with AI-powered simulations. This provides employees with a safe environment for on-demand skill practice with immediate AI feedback, and the option of sharing with managers for additional feedback.

Host: Michelle Ockers

Transcript and related resources: https://learninguncut.global/podcast/149/

Podcast information and more episodes: https://learninguncut.global/podcast/

Dinye Hernanda joins Michelle Ockers to discuss her experiences as a learning and development professional in the start-up and scale-up space. They explore the main challenges that arise across key stages of start-ups, delving into the specifics of the onboarding process. Dinye shares her 70/30 approach to skill development and provides a real-world example of how L&D professionals can shift the narrative to gain key stakeholder buy-in. Finally, Dinye shares what corporate L&D professionals can learn from startups in order to keep up in our rapidly changing workplaces.

Host: Michelle Ockers

Transcript and related resources: https://learninguncut.global/podcast/148/ 

Podcast information and more episodes: https://learninguncut.global/podcast/

Chemène Sinson and Michelle Ockers recap their experiences at the 2024 Australian Institute of Training and Development (AITD) Conference. They reflect on key themes such as collaboration, inclusion, learning design and the impact of AI on the future of learning and development. The conversation highlights standout sessions and speakers including both keynotes and case studies. Chemène and Michelle also discuss the enriching networking opportunities and how they will apply what they learned.

Hosted by Michelle Ockers 

Transcript and related resources: https://learninguncut.global/podcast/elevate-37/ 

Podcast information and more episodes: https://learninguncut.global/podcast/

Peter Sheppard discusses Ericsson’s transformation into a skills-based organization and how it has positioned Ericsson to put skills to work. Ericsson is leveraging skills to create visible simplicity and streamline the employee experience. This transformation has led to improved retention, inclusion, accessibility, and enhanced career progression and recruitment. Peter also shares insights into how his team achieved this significant project, the challenges they encountered, and the key lessons they learned along the way.

Host: Michelle Ockers

Transcript and related resources: https://learninguncut.global/podcast/147/ 

Podcast information and more episodes: https://learninguncut.global/podcast/