In this episode, Karen Kirton tackles the challenging topic of managing poor performance in the workplace. Using the example of a long-time employee named Isaac, Karen explores common reasons for underperformance and provides strategies for addressing these issues constructively.

In today’s episode, you will learn about:

-> The complexity of identifying and managing poor performance, particularly when job roles have ambiguous measurement criteria.

-> Insights from Ferdinand Fournies' research, which identifies over a dozen reasons why employees might not meet expectations, such as lack of clarity about their roles or disagreement with the methods proposed.

-> Practical steps to diagnose the root cause of poor performance, including how to set clear expectations, communicate effectively, and provide the necessary support and resources.

-> The importance of creating an environment where employees can succeed or fail, which includes stopping the practice of excessively double-checking their work.

-> Techniques for having constructive discussions about performance issues, setting clear timelines for improvement, and ensuring that employees understand what is expected of them.

-> The value of acknowledging and reinforcing positive performance as much as correcting negative behavior to maintain a balanced and motivating work environment.

-> Guidance on when and how to transition from informal performance discussions to formal performance management processes if necessary.

This episode provides employers and managers with the tools to address performance issues head-on, ensuring that employees have every opportunity to improve and succeed.

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