Adam and Jeannie report from Medallia’s Experience-17 conference to discuss common challenges and benefits of instilling culture throughout organizations.

Instilling culture throughout big brands

Creating or shifting culture is not easy in any company, and in larger organizations, it’s an enormous feat. But as we’ve learned from amazing sessions at the Experience-2017 conference, (for which Adam and Jeannie were provided tickets by Medallia,) this is changing!

"Changing the organization to be better for customers is a huge culture shift." - Jeannie Walters

Big brands like Delta, Comcast and more, are realizing culture (or lack of) shows through processes, manuals, and policies, and has a direct impact on the experience delivered.

"Culture is going to tell when there’s no playbook.” - Adam Toporek

In this special on-location report, Adam and Jeannie share takeaways from brands who get it and what they’re doing about it, along with a few tips you can use today.

Related Content

• 360Connext® post, How to Unlock Your Outstanding Service Culture for Good
• Customers That Stick® post, Turning a Customer Service Culture
• Medallia’s Experience-17 Conference
• Episode 193: Amy Downs, Customer Success
• Episode 073: Hacking Your Workplace Culture
• We're on C-Suite Radio! Check it out for more great podcasts

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