In this episode, Karen Kirton discusses how to manage extreme workplace behaviors, such as bullying, harassment, discrimination, or toxic conduct. While these situations can be difficult to navigate, having a clear policy, training, and structured response process in place ensures that businesses address these issues effectively and maintain a safe, respectful work environment.

In today’s episode, you will learn about:

• Why ignoring complaints or excusing behavior can lead to a toxic culture, employee disengagement, and legal risks.
• The three essential steps for handling workplace behavioral issues: 
  1. Having a clear policy that defines unacceptable behaviors and outlines the complaint process.
  2. Providing regular training to ensure employees understand workplace expectations and how to report concerns.
  3. Following the policy consistently, ensuring that complaints are taken seriously and addressed appropriately.
• The importance of setting clear expectations for new employees through training and onboarding to reinforce workplace culture from day one.
• Different training approaches, from standard online courses to interactive workshops and scenario-based learning using real-life role plays.
• Why documenting and following policy procedures is critical if issues escalate to external regulatory bodies.

This episode provides practical guidance for business leaders looking to prevent and address problematic behaviors, ensuring a positive, inclusive, and legally compliant workplace culture. 

Have you dealt with a problem person? 

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We’d love your feedback on this series, just head on over to amplifyhr.com.au or connect with Karen on LinkedIn! 

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