In this episode, Karen Kirton explores the balance between being an empathetic leader and maintaining professional boundaries. While empathy is a key component of emotional intelligence and effective leadership, many business owners worry about where to draw the line so they don’t take on the role of a counselor or become emotionally drained.

In today’s episode, you will learn about:

• The definition of empathy in leadership and how it differs from sympathy.
• Why empathy helps build stronger relationships, resolve workplace issues, and improve collaboration.
• How empathetic conversations—such as simply asking “Is everything okay?”—can lead to better outcomes when addressing employee concerns.
• The importance of balancing empathy with clear expectations, ensuring accountability while also supporting employees.
• Where to draw the line—how to recognize when empathy is becoming overwhelming and when to redirect employees to external support.
• Practical phrases to use when conversations become too emotionally burdensome, helping leaders maintain boundaries while still showing concern.

This episode provides a practical framework for leaders looking to cultivate empathy in the workplace without feeling emotionally exhausted or losing sight of business needs.

Have you struggled with the line between empathy and sympathy? 

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We’d love your feedback on this series, just head on over to amplifyhr.com.au or connect with Karen on LinkedIn! 

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