In this episode of Customer Service Secrets, we talk about the top 23 customer service trends of 2020. We discuss what customer service has looked like historically, what it most likely will look like in the future, and how to start preparing for that. Take back actionable insights that are relevant to your business, and take your customer service to the next level.

Intro 0:19
Power of Prioritization 1:50
Omni Channel 2:38
Bigger Customer Service Budgets 6:06
Deflection 9:43
Convenience 13:38

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