In this episode, Karen Kirton explores why change management is one of the most challenging aspects of leadership and why it often scores poorly in staff satisfaction surveys. While communication is a critical part of managing change, it is only one piece of the puzzle—a successful transition requires a structured approach that considers human psychology and workplace dynamics.

In today’s episode, you will learn about:

• The psychology of change and negative bias – Why humans naturally focus on losses rather than gains, and how this impacts workplace transitions.
• The change curve and emotional reactions – How employees move through denial, resistance, acceptance, and integration, and why each phase affects performance.
• Common mistakes businesses make in change management – Including poor planning, lack of consultation, and underestimating employee concerns.
• A structured change management process – How to prepare, plan, and execute change while involving employees in meaningful ways.
• The role of leadership and middle managers – Why equipping managers with the right communication and support strategies can prevent resistance and improve adoption.
• Measuring success and rewarding contributions – How to track progress, sustain momentum, and ensure changes are embedded in the long term.

Karen provides a practical framework for managing change effectively, reducing resistance, and increasing acceptance so that transitions are smoother, faster, and more successful.

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