Jeannie shares 3 powerful questions to get actionable feedback from customers.

Powerful innovation starts with powerful questions

Honest customer feedback is the key to maintaining a strong culture around delivering great experiences, but customers have a lot more to tell you than what you’re asking about in surveys! Sometimes you must pick up the phone, go beyond the surveys, and ask some one-on-one questions.

“If you reach out and ask directly, you can listen for the nuance of the answers.” -Jeannie Walters

But who has the time for this, and what should you really ask?  

It could be one customer or a handful of them… but if you put aside a few minutes once a week or month for this, you’ll uncover amazing insights. What can you learn from your best customers, or the ones who’ve just left you – without wasting a lot of your time or theirs?

Keeping these conversations short and sweet is the key, and Jeannie is here to help you get the most impact in the shortest time. Listen in for 3 powerful questions you can ask customers today!

Related Content

• 360Connext® post, Improve the Experience by Asking the Impossible Questions
• Customers That Stick® post, 5 Empowering Questions to Create a Customer Service Mindset
• Episode 239: Customer Survey Mistakes
• Episode 218: (Tip) Lessons from Former Customers
• We're on C-Suite Radio! Check it out for more great podcasts

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Jeannie is a Certified Customer Experience Professional (CCXP) who has held highly engaging Customer Experience Mission workshops for larger audiences, and customized ones for clients with outstanding results. Sign up to learn how to start your own Customer Experience Mission for free!

• Make your mission statement meaningful both to customers and employees
• Ensure customer-facing employees meet and exceed expectations
• Turn ordinary processes into a conduit for your mission
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