24x7 Advantage Technical Service Desk delivers world class service, world class MSP opportunity, Special Holiday Podcast: How can you be on-game, when much of your U.S. based staff might otherwise want to watch The Game?

It’s the busiest travel day of the year, in the US. Family. Holiday… Football. And several well-known and well learned experiences says that these are the days when an MSP’s customer might just happen to need technical support. And that need just happens to coincide when staffing to meet that need can be challenging. How can you be on-game, when much of your U.S. based staff might otherwise want to watch The Game?

24x7 Advantage Technical Service Desk

24x7 Advantage offers U.S. and Canada based MSPs an ability to offer the support their customers need, all the time, detaching place, season, and calendar staffing and service demand issues with an always ready posture. “Our clients are keen to be competitive - outsourcing in one form or another is a common model.  But they also require service excellence. They don’t necessarily want their own customers to know they are outsourcing, so the integration of our white label services into their own needs to be seamless, and our services flawless. We’ve been successful in delivering this to our clients,” says Michelle Fiegehen of 24x7 Advantage.

In this timely podcast, Fiegehen tells us about 24x7 Advantage and how it adds a market advantage to any MSP looking to stand out in a crowded market and become that on-going go-to resource that creates on-going opportunities and growth. The company utilizes minimum level 2 support engineers who have a proven track record of technical expertise and high-resolution rate. To make sure her team reflects a deep bench of experience, Fiegehen has pushed turnover rate almost to zero, by offering premium benefits. She also leverages time differences to her team’s advantage, utilizing a global workforce who are working during a regular workday while it’s nighttime in America.

“Most clients start small to try us out, then gradually expand their usage once they see the benefits and realize the risk is low.” As good experiences aggregate, the relationship typically grows. “After 3 months, we have enough data to propose a range of pricing models with varying degrees of flexibility. For example, some clients remain on a draw down model, others prefer to switch to a per device model.” In addition to the Global Service Desk, 24x7 Advantage offers NOC, SOC, Patch Management, remote support, email management, backup and storage management, policy enforcement and performance reporting.

Visit www.24x7advantage.com  email [email protected] or US 646 7661949

24x7 Advantage Technical Service Desk