In this follow-up episode, Karen Kirton continues her conversation with David Larter from Send Jolly about how to emotionally connect with new hires through a thoughtful onboarding experience. Building on the analogy of a flight journey, David shares practical strategies for making onboarding meaningful—from setting realistic expectations to using branded gifts that reinforce a company’s values.

In today’s episode, you will learn:

• The power of honesty during onboarding – Why sharing both the positives and challenges of the organisation helps build trust from day one.
• Creating an onboarding map – How to plan the onboarding journey step-by-step to reduce anxiety and improve clarity for new hires.
• The role of welcome gifts – How thoughtful, curated items (like a bonsai grow kit) can emotionally connect new hires to your company’s mission.
• Using technology to streamline onboarding – How tools like monday.com can support consistent, efficient processes that still feel human.
• Making it personal – Why the question “How do we want new hires to feel?” should guide every onboarding decision.

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Do you have an emotionally connected onboarding process? We’d love your feedback on this series, just head on over to Amplify HR or connect with Karen on LinkedIn.

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