In this episode, Karen Kirton is joined by Lachy Gray, Co-Founder and Managing Director of Yarno, a remote microlearning platform, to dive deeper into what accountability looks like in action inside a business. After exploring the theory in Episode 81, Karen brings in a business leader who’s built systems that make accountability and feedback part of the company’s DNA.

In today’s episode, you will learn:

• How Yarno creates role clarity with “job scorecards”
  Lachy shares how the team keeps role responsibilities visible and up to date, and how everyone has access to each other’s scorecards. They also empower team members to suggest structural changes to roles using a collaborative decision-making template.
• Why feedback is a foundational skill—not a one-off conversation
  Yarno has embedded a framework called Courageous Feedback and holds monthly team-wide roleplay sessions to practise both giving and receiving feedback. Lachy explains how the company has normalised feedback to the point that it’s just “how we communicate.”
• How psychological safety and transparency go hand-in-hand
  From openly sharing scorecards to coaching the team on vulnerability, Lachy shows how a culture of trust underpins high performance and accountability.
• The power of leading by example
  Lachy’s advice to other business owners? If you want a strong culture, you have to model the behaviour—consistently and intentionally.

Whether you’re a business leader looking to create more ownership on your team or a manager wanting to make feedback part of your team’s everyday language, this episode is packed with practical ideas and real-world insights.

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