Despite mountains of data at their disposal, banks and credit unions constantly fumble lending growth opportunities. Gary Lewis">Gary Lewis, Managing Director of Lending & Deposit Solutions at Jack Henry & Associates">Jack Henry & Associates, believes it’s because many financial institutions have forgotten an important part of the customer journey.

That credit is an art, not a science. If financial brands want to maximize their loan portfolios, they have to balance culture and automation to paint a clear picture for their customers.

Join us as we discuss:

- Transforming perspective in a data-driven space (7:02)

- Empowering small businesses with proactive lending (15:30)

- Why customer service is not a differentiator for your brand (22:30)

Check out these resources we mentioned during the podcast:

- [email protected]">[email protected]

- Jack Henry & Associates">Jack Henry & Associates

You can find this interview and many more by subscribing to Banking on Digital Growth on Apple Podcasts">Apple Podcasts, on Spotify">Spotify, or here">here.

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