Manage Self, Lead Others: Emotional Intelligence and Leadership for Managers

#29 Psychological Safety in the Workplace, with Nina Sunday


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This episode we're turning the mic around for a reverse interview with Nina Sunday by Pip Savaris, one of Nina's inhouse assistants.


TALKING POINTS

The Google company’s PeopleLab Project Aristotle investigated the attributes of a manager that contribute to engagement and effectiveness.

 

Social sensitivity means picking up subtle, nonverbal cues that only teams or individuals with high emotional intelligence will pick up.

 

Behavior in team meetings: Fast talkers express their opinions with confidence, while reflective, introvert members of the team might withhold saying what they think.


Does profitability come from focusing on results? Or is focusing on culture the answer?

And what is culture anyway? Is it socializing together, celebrating birthdays, seasonal holidays?


Look after purpose and profitability follows. Look after culture, profitability and results follow.


The second attribute of a high-performing team is conversational equality, as discovered by Google’s research project, Project Aristotle.

 

Tool to facilitate conversational equality is the Talking Stick. Anecdote about U.S. Senator Susan Collins using a talking stick to break a deadlock between Democrats and Republicans.

 

What's now becoming best practice is to scrap performance reviews and instead have regular one-on-ones, because fast feedback is important.

More than one expert in leadership talks about the importance of starting the day with a 10 minute huddle. What's important too is sense of belonging. 

                             

Patrick Lencioni talks about fear of conflict as one of the dysfunctions of a team.

 

There's a difference between trust and psychological safety. And trust can be superficial.

You may not say what you really think for fear that you will be disliked.

 

I just learned that it's more important to tell the truth than to be liked or to be approved.

 

The eight good behaviors of a manager and the flip side is, what are the poor behaviors we need to avoid?

                          

The world is moving slowly towards a better, best practice. If you can be part of the solution rather than part of the problem, it creates a wonderful ripple effect.


ABOUT THE HOST, NINA SUNDAY, CSP

A Certified Virtual Presenter, Nina Sunday presents virtually on 'Second Curve Thinking: Re-motivate Your People Before They De-motivate'. Her book, ‘Workplace Wisdom for 9 to thrive; proven tactics and hacks to get ahead in today’s workplace’ is a selection of the C-Suite Book Club. 


With a Bachelor of Arts and Diploma in Education, Nina is a Past Chapter President of Professional Speakers Australia and a CSP (Certified Speaking Professional).


In the Manage Self, Lead Others podcast, Nina Sunday speaks with key experts from across the globe to share insights on self-leadership and leading others, highlighting emerging trends.


Invite Nina Sunday CSP as a virtual speaker for your conference globally, or in-person in Australia, or to lead a one-day workshop or series. Visit https://ninasunday.com or https://www.brainpowertraining.com.au/signature-programs/

 

 


 

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Manage Self, Lead Others: Emotional Intelligence and Leadership for ManagersBy Nina Sunday

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