Mark Sherwin is the former General Manager of the Ritz-Carlton hotel in Tysons Corner, Virginia, Regional Vice President Sales & Marketing with Ritz-Carlton, Vice President of Sales Products and Promotions with Marriott International, Vice President of Sales Strategy at Marriott International, and Executive Vice President, of Operations at Sonesta International Hotels.

He has a Bachelor of Science in Hotel Administration from Cornell University and a Master of Business Administration in International Finance from Georgia State University - J. Mack Robinson College of Business. 

Mark was a Certified Speaker for the Ritz-Carlton Leadership Center specializing in guest experience and delivering superior customer service.

He is currently the owner of Sherwin Hospitality Advisors and also ameriCARE NOVA, whose caregivers help seniors, veterans, those recovering from surgery, and individuals managing chronic illness thrive in the comfort of their own home.

Mark brings over 30 years of experience in hospitality.

The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company:  https://www.amazon.com/New-Gold-Standard-Leadership-Ritz-Carlton/dp/0071548335

A.J. Madden is a performance enhancement specialist and 7x author who helps successful people achieve life-changing goals both personally and professionally. His clients include CEOs, business owners, executives, surgeons, professional athletes, and professional entertainers.

To work with him to dramatically improve your performance and transform your life, go to coachajmadden.com.