How does your organization approach change? Where do ideas for change come from? How do you assess for change readiness? How do you develop and maintain a culture where change is seen as a vital part of the organization's focus? How do you hire the right talent for that culture?

In this wide-ranging interview, we hear from Tom Parker how the highly respected not-for profit, Make-A-Wish America wrestles with these questions. Tom is currently serving as the organization's Director of Human Resources.