In this episode, I speak with Jason Wright from Intentionally Inspirational about marketing, communication, leadership, and customer service.

1. Understand the steps of your sales process
2. Identify your ideal customer
3. Never forget that your customer lifetime value is key - don't focus on just one interaction
4. Use data to make decisions and don't get emotionally attached to ads that aren't working

 

It's time for the great service comeback!

 

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

 

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

 

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

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Music: http://www.bensound.com