In this episode, I welcome Laura Tolhoek into the studio to talk about Human Resources and Internal Employee Brand.

1. Great customer service is about making it easy and offering the occasional surprise and delight
2. Your internal employer brand must match who you say you are as an organization
3. Take care with your applicant experience to be sure you attract the best talent
4. Performance management is about team development and goal setting
5. Your gut will fail you and your systems will save you

Check out https://www.essentialhr.ca/ignite for the free tool from Laura she discusses during the program.

It's time for the great service comeback!

 

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

 

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

 

Check out my FREE Resources and Training Tools:

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