What if phone calls and video chats could finally adapt to the way people with hearing loss actually communicate?In this conversation, Gael Hannan speaks with Paul Lee, COO of InnoCaption, about the company’s latest accessibility innovations designed to improve communication for people with hearing loss. From AI-powered text-to-speech tools and predictive communication features to the launch of the new InnoCaption Video app with live captions for video calls, the discussion explores how advances in AI and accessibility technology are reshaping everyday communication experiences.Paul explains how InnoCaption’s FCC-funded captioned calling service works, including its combination of automated speech recognition and live stenographers, and discusses the company’s newly introduced AI Refine feature that helps users quickly generate natural-sounding responses during phone calls. The conversation also explores how these tools may benefit cochlear implant users, Deaf ASL users, and anyone navigating communication barriers in daily life.The discussion also highlights the emotional and social impact of communication accessibility, including how captioned video calls can help improve understanding between people with hearing loss and their friends, family members, and colleagues.Be sure to subscribe to our channel for the latest episodes each week and follow This Week in Hearing on LinkedIn, Instagram and X.

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