In this episode, Adam and Jeannie share their experiences to give a public service announcement that’s critical to both companies and customers. Adam shares his concern that all the good work we’re trying to do could be used as a front by scam artists. These scammers are using customer service to collect information to use for fraudulent activity. Customers of brands who have a good track record of customer service could be vulnerable because they could be thinking that it’s just part of their regular support. 

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