I always wanted to be a physiotherapist, to help others. Arthritis in my back stopped that, so whilst taking a ‘year out’, I trained as an IT Systems Programmer. I progressed into broader IT roles, then moved to a new credit card company, MBNA Europe. I took every opportunity presented (IT, Contact centres, Underwriting etc). When I left MBNA 16 years later, I was on the main Board and we were the largest issuer in Europe. I moved to Lloyds Banking Group and undertook a variety of leadership roles: Supporting 14,000 colleagues in Customer Operations, overseeing Bank of Scotland (Retail Bank) and, as CEO of Lloyds Bank Private Banking Ltd, leading a talented team of Wealth Advisors.

I chose to conclude my executive career in 2018 to progress a portfolio of Non-Executive roles. I currently work with 3 organisations (Old Mutual Wealth Ltd, Leeds Building Society and GlobalData plc).

Genuine people that lead with integrity inspire me. My key leadership tips would be: 1) Whether you think you can or you think you can’t, you’re right 2) Take every opportunity 3) Learn how to let go and stop ‘doing’.

#InspiringLeadership #leadership #CEOs #MotivationalSpeaker #teamcoach #Boards

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