Mind Your Business With Yitzchok Saftlas

371: Marketing’s Role In The Customer Experience featuring Shep Hyken, Customer Service and Experience Expert

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  • Wording affecting the images customers have of a company.
  • Delivering a good customer experience to leave clients talking about you – a powerful form of marketing.
  • Convenience factor – what is it and how does it affect marketing a product?
  • Managing customer experience to retain customers. 

    • In this fascinating episode, Shep Hyken will explain how marketing plays a role in the customer experience.

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    Mind Your Business With Yitzchok SaftlasBy 710 WOR Mind Your Business
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