In this episode, Justin Winter, CEO of Boostopia, joins us in the studio to discuss customer service and technology.

 

1. Technology is one piece of a larger customer engagement strategy

 

1. Artificial Intelligence (AI) is a great way to free up your team from answering the same basic questions, freeing them up to care for customers

 

1. Starting with your customer's most asked questions will help you dial in your AI experience

 

1. Qualitative and quantitative measures must be integrated to provide the best overall service experience

 

1. Self-service is about giving customers the tools they need to solve their problems with minimum effort

 

It's time for the great service comeback!

 

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

 

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

 

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