Philips Healthcare is at the forefront of a dynamic market. Telemedicine, the lasting impact of the pandemic, the aging population, consumer access to healthcare data, and other factors are challenging old business models. Tina Lilje, Global Head of CX at Phillips Healthcare joins us to share how she and her team are embracing AI to enhance CX.

385: Practitioner Stories: Designing Human-Centric AI Experiences At Phillips Healthcare

Research-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.

Share 385: Practitioner Stories: Designing Human-Centric AI Experiences At Phillips Healthcare

Sign up to save your podcasts

385: Practitioner Stories: Designing Human-Centric AI Experiences At Phillips Healthcare

385: Practitioner Stories: Designing Human-Centric AI Experiences At Phillips Healthcare

More shows like The CX Cast

HBR IdeaCast

The McKinsey Podcast

Fareed Zakaria GPS

How I Built This with Guy Raz

What It Means: A Forrester Podcast

Masters of Scale

Inside the Strategy Room

Interesting Times with Ross Douthat

The Prof G Pod with Scott Galloway

The Ezra Klein Show

Doing Customer Experience Right‬ with Stacy Sherman

The Rest Is Politics: Leading

The AI Daily Brief (Formerly The AI Breakdown): Artificial Intelligence News and Analysis

HBR On Leadership

Prof G Markets