We chat the the author or "Sell like a Cockatoo" by Gail Kasper. In this book, Hank the Cockatoo shows you how to seamlessly move the sale forward with passion, knowledge, and a connection that can't be broken. You'll learn how to catch customer cues, respond, and redirect. Relationship selling isn't dead, but with Internet-wise customers, new tools are needed to regain control. Cockatoo selling-with almost 50 body language and tone of voice tips-will give you those tools and teach you how to dance with the customer right through the close-and at a faster rate.