December 1, 2016
S2E7 RB 10L Customer Service
(Re-broadcast of S1E12)
*3H2 Humans Grand Opening Celebration!*December 10, 2016*Aunties Bookstore*6pm*Join the Fun*
Fight for Community Well-Being
Listener Challenge #21
Fight for community well-being. Go for a walk around the neighborhood at various times of day, and days of the week. Identify potential areas of improvement. For example, high color temperature streetlights, over filled trash cans and other small yet significant issues which effect the community. Write to city council and local government if needed. Take action, fight for community health, happiness and a humble perspective. Be heard, offer a solution to a hindrance which is noticed. Allow many to join as one!
10L Customer Service
Communicate Through Email
One Touch Communication When Possible
Answer Each Question Asked
Express Empathy and Compassion Toward Customer Needs
Include Customer in The Process
Be Professional. Remove Pish Posh Words, Assumptions and Emotions
Explore Definitions and Duties of Morals, Ethics and Legality
Minimize Chit Chat and Fluff
Organize Information
Escalate an Issue Before Emotions Rise
Five Podcasts – Mixed
Heart Wisdom – Jack Kornfield
Good Job Brain! – Karen, Dana, Chris, Colin
Fearless and Healthy – Ian Ryan
Cord Cutters – Elias, Luke
You Are Not So Smart – David McRaney
Five Books
The Quantum Doctor – Amit Goswami
Science Set Free – Rupert Sheldrake
Saving Bernice – Jody Raphael
Kokology – Isamu Saito, Tadahiko Nagao
The Essential Scratch and Sniff Guide to Becoming a Wine Expert – Richard K. Betts