Performance is a word we throw around easily in work and HR conversations, but do we actually agree on what it means?

In this episode we challenge the assumptions and complexity behind a term we think we all understand. Starting with the uncomfortable truth that most organisations operate without a shared definition. And we explore the consequences of trying to reward or manager performance without this clarity.

We introduce a four-part model of performance, developed by Gemma though real-life client experience.

We discuss how performance is dynamic, nuanced and influenced by context, and how conflating its component parts can often lead to flawed pay and promotion decisions.

Key Points Discussed

• Why “performance” is often poorly defined in organisations
• Four key dimensions of performance: effort, behaviours, skills, outcomes
• Separating performance dimensions to improve reward and promotion clarity
• Why impact and added value might deserve their own dimensions
• The link between performance frameworks and fairer, strategic reward systems

Key Takeaway

Performance isn't one thing. It's a multi-dimensional, evolving concept. Without a shared definition, we risk managing and rewarding it in ways that are biased, inconsistent or unhelpful. A clearer, more structured view helps leaders to make better strategic decisions.

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If you have any questions or want to discuss anything, we’d love to hear from you:

www.gemmabullivant.co.uk (for Gemma)

www.wearegoodthinking.co.uk (for Fi)