Most leaders say their company is customer-centric, but their customers rarely feel the same way. If you ask those who are responsible for CX, they usually blame someone else, but the fact remains the same – customers are not as happy as they should be. So, what does all of this information mean? What is the real state of CX today? Join us in this episode of Crack the Customer Code and find out! Learn more about your ad choices. Visit <a href="https://megaphone.fm/adchoices">megaphone.fm/adchoices</a>

Most leaders say their company is customer-centric, but their customers rarely feel the same way. If you ask those who are responsible for CX, they usually blame someone else, but the fact remains the same – customers are not as happy as they should be. So, what does all of this information mean? What is the real state of CX today? Join us in this episode of Crack the Customer Code and find out! Learn more about your ad choices. Visit megaphone.fm/adchoices

Most leaders say their company is customer-centric, but their customers rarely feel the same way. If you ask those who are responsible for CX, they usually blame someone else, but the fact remains the same – customers are not as happy as they should be. So,&nbsp;what does all of this information mean? What is the real state of CX today? Join us in this episode of Crack the Customer Code and find out! Learn more about your ad choices. Visit <a href="https://megaphone.fm/adchoices" rel="noopener noreferrer">megaphone.fm/adchoices</a>

404: Do Leaders Lie About the Importance of CX?

Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays. Crack the Customer Code provides a peek behind the curtain of what customer experience professionals really know about customers and how to make them happy and keep them loyal.

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404: Do Leaders Lie About the Importance of CX?

404: Do Leaders Lie About the Importance of CX?

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