Rarely do legacy companies manage to do things like these – to set aside what the shareholders want and put their customers first. And as we can see, it pays off, and it is a win-win situation for all sides involved.  Learn more about what Jeannie and Adam think about this exciting development with the major airline company. Learn more about your ad choices. Visit <a href="https://megaphone.fm/adchoices">megaphone.fm/adchoices</a>

Rarely do legacy companies manage to do things like these – to set aside what the shareholders want and put their customers first. And as we can see, it pays off, and it is a win-win situation for all sides involved. Learn more about what Jeannie and Adam think about this exciting development with the major airline company. Learn more about your ad choices. Visit megaphone.fm/adchoices

Rarely do legacy companies manage to do things like these – to set aside what the shareholders want and put their customers first. And as we can see, it pays off, and it is a win-win situation for all sides involved.&nbsp; Learn more about what Jeannie and Adam think about this exciting development with the major airline company. Learn more about your ad choices. Visit <a href="https://megaphone.fm/adchoices" rel="noopener noreferrer">megaphone.fm/adchoices</a>

406: Delta Airlines and the Stakeholder Debate

Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays. Crack the Customer Code provides a peek behind the curtain of what customer experience professionals really know about customers and how to make them happy and keep them loyal.

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406: Delta Airlines and the Stakeholder Debate

406: Delta Airlines and the Stakeholder Debate

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