Sign up to save your podcasts
Or
Share #42 CEX: Customer / Employee Experience, with Jason S Bradshaw
Share to email
Share to Facebook
Share to X
Share to email
Share to Facebook
Share to X
Or
#42 CEX: Customer / Employee Experience, with Jason S Bradshaw
What’s the difference between customer service and customer experience (CX)?
90s – Customer Service
2000s – employee engagement
Today – experience management – customers and employees
Experiences = memorable
What did you learn about CX working at Volkswagen?
How does a manager motivate a team to be more customer centric?
Should we recruit for people skills so it’s more effortless for a team member to be customer-friendly?
Make everybody feel genuinely appreciated.
Personalize your customer service.
Discover your employees’ untapped potential.
The Warby Parker eyewear example.
ABOUT JASON BRADSHAW
Jason Bradshaw is included in the Global Gurus Top 30 list of customer service experts globally.
A Director of Customer Experience at Volkswagen Group Australia,
Jason Bradshaw is author of ‘It's All About CEX! The Essential Guide to
Customer and Employee Experience’.
Jason is a thought leader in CX (customer experience), EX (employee experience) PX (product experience) and BX (brand
experience).
CONTACT:
https://www.jasonsbradshaw.com/
https://www.itsallaboutcex.com/ (book website)
ABOUT HOST, NINA SUNDAY CSP
Author of ‘Workplace Wisdom for 9 to thrive; the 12 soft skills everyone needs to know for workplace success' , Nina frequents the speaking stage, in-person in Australia/New Zealand and virtually to international audiences from a professional studio on transforming team culture through Second Curve Thinking and constant reinvention.
With a Bachelor of Arts and Diploma in Education, and graduate of the 3-year program of the Australian Film, TV and Radio School, Nina worked as Production Manager in television, before founding the training organisation, Brainpower Training Pty Ltd, now leading a team of Facilitators Australia-wide.
Nina is a past chapter president of Professional Speakers Australia, a CSP (Certified Speaking Professional) and twice-certified CVP (Certified Virtual Presenter) which means she can present virtually for any timezone globally.
If Manage Self, Lead Others inspires you, you can book Nina as a speaker for your conference visit https://ninasunday.com .
Brainpower Training's face-to-face and online workshops in Productivity, Communication, Leadership or Change and will take your team to the next level. Visit: https://www.brainpowertraining.com.au/signature-programs/
Follow Nina Sunday on LinkedIn: https://www.linkedin.com/in/ninasunday/
The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Each week, Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading others. Fiercely Australian. Fiercely global.
Learn more about your ad choices. Visit megaphone.fm/adchoices
View all episodes
By Nina Sunday
5
33 ratings
What’s the difference between customer service and customer experience (CX)?
90s – Customer Service
2000s – employee engagement
Today – experience management – customers and employees
Experiences = memorable
What did you learn about CX working at Volkswagen?
How does a manager motivate a team to be more customer centric?
Should we recruit for people skills so it’s more effortless for a team member to be customer-friendly?
Make everybody feel genuinely appreciated.
Personalize your customer service.
Discover your employees’ untapped potential.
The Warby Parker eyewear example.
ABOUT JASON BRADSHAW
Jason Bradshaw is included in the Global Gurus Top 30 list of customer service experts globally.
A Director of Customer Experience at Volkswagen Group Australia,
Jason Bradshaw is author of ‘It's All About CEX! The Essential Guide to
Customer and Employee Experience’.
Jason is a thought leader in CX (customer experience), EX (employee experience) PX (product experience) and BX (brand
experience).
CONTACT:
https://www.jasonsbradshaw.com/
https://www.itsallaboutcex.com/ (book website)
ABOUT HOST, NINA SUNDAY CSP
Author of ‘Workplace Wisdom for 9 to thrive; the 12 soft skills everyone needs to know for workplace success' , Nina frequents the speaking stage, in-person in Australia/New Zealand and virtually to international audiences from a professional studio on transforming team culture through Second Curve Thinking and constant reinvention.
With a Bachelor of Arts and Diploma in Education, and graduate of the 3-year program of the Australian Film, TV and Radio School, Nina worked as Production Manager in television, before founding the training organisation, Brainpower Training Pty Ltd, now leading a team of Facilitators Australia-wide.
Nina is a past chapter president of Professional Speakers Australia, a CSP (Certified Speaking Professional) and twice-certified CVP (Certified Virtual Presenter) which means she can present virtually for any timezone globally.
If Manage Self, Lead Others inspires you, you can book Nina as a speaker for your conference visit https://ninasunday.com .
Brainpower Training's face-to-face and online workshops in Productivity, Communication, Leadership or Change and will take your team to the next level. Visit: https://www.brainpowertraining.com.au/signature-programs/
Follow Nina Sunday on LinkedIn: https://www.linkedin.com/in/ninasunday/
The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Each week, Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading others. Fiercely Australian. Fiercely global.
Learn more about your ad choices. Visit megaphone.fm/adchoices
More shows like Manage Self, Lead Others: Emotional Intelligence and Leadership for Managers
View all
No Bullsh!t Leadership
115 Listeners