Welcome to the Water Quality Association Podcast. Find us at https://wqa.org.

Private well customers have different needs than homeowners served by municipal water systems—and that creates a significant opportunity for water treatment professionals.

In this episode, longtime Water Quality Association member, Lifetime Membership Award recipient, and WQA instructor Paul Friot (Master Water Specialist, Certified Installer, Certified Water Treatment Representative and Certified Service Technician) shares practical guidance on private well systems, water testing, inspections, maintenance, and treatment selection. He explains why well water requires a different technical approach, discusses common homeowner misconceptions, and offers advice for dealers looking to expand into this specialized market.

The conversation also explores ongoing service opportunities, the importance of proper training, and why becoming a trusted advisor—not simply an equipment supplier—can lead to stronger customer relationships and long-term business growth.