In this episode, I talk about lessons learned during Boxing Day and the holiday season:

1. Boxing day reminds us to prioritize employee engagement
2. This holiday has taught us the power of value and empathy for customers
3. Your in-store experience will be a key differentiator in 2021 as the coronavirus vaccine rolls out

 

It's time for the great service comeback!

 

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

 

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

 

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