<a href='https://www.kencloke.com/'>Ken Cloke</a> is a conflict resolution expert.  In this conversation with Lorraine Ball he shares some very simple tactics you can employ to diffuse a difficult situation.  
1) Ask the other person, why is this so important to you?  Why are you fighting so hard to win.  Often when you ask that you can identify underlying issues which are really at play. 
2) Take ownership of the conflict and ask the other person, what you can do to reduce the tension. 
Ken Cloke is a world-recognized mediator, dialogue facilitator, conflict resolution systems designer, teacher, public speaker,  author of <a href='https://www.kencloke.com/books'>numerous books</a> and <a href='https://www.kencloke.com/articles'>articles</a>, and a pioneer and leader in the field of mediation and conflict resolution for the last 37 years.

Ken Cloke is a conflict resolution expert. In this conversation with Lorraine Ball he shares some very simple tactics you can employ to diffuse a difficult situation. 1) Ask the other person, why is this so important to you? Why are you fighting so hard to win. Often when you ask that you can identify underlying issues which are really at play. 2) Take ownership of the conflict and ask the other person, what you can do to reduce the tension. Ken Cloke is a world-recognized mediator, dialogue facilitator, conflict resolution systems designer, teacher, public speaker, author of numerous books and articles, and a pioneer and leader in the field of mediation and conflict resolution for the last 37 years.

<a href="https://www.kencloke.com/" rel="noopener noreferrer">Ken Cloke</a> is a conflict resolution expert.&nbsp; In this conversation with Lorraine Ball he shares some very simple tactics you can employ to diffuse a difficult situation.&nbsp;&nbsp;
1) Ask the other person, why is this so important to you?&nbsp; Why are you fighting so hard to win.&nbsp; Often when you ask that you can identify underlying issues which are really at play.&nbsp;
2) Take ownership of the conflict and ask the other person, what you can do to reduce the tension.&nbsp;
Ken Cloke&nbsp;is a world-recognized mediator, dialogue facilitator, conflict resolution systems designer, teacher, public speaker,&nbsp; author of&nbsp;<a href="https://www.kencloke.com/books" rel="noopener noreferrer">numerous books</a>&nbsp;and&nbsp;<a href="https://www.kencloke.com/articles" rel="noopener noreferrer">articles</a>, and a pioneer and leader in the field of mediation and conflict resolution for the last 37 years.

#457 Resolving Conflict

More than a Few Words - A Marketing Conversation is a smart, down-to-earth show about what’s really working in marketing and what isn’t.  All in about 10 minutes. 

Every week, Lorraine Ball sits down with marketers, entrepreneurs, and the occasional mischief-maker.  Some are seasoned pros. Others are figuring it out as they go. But all of them share tips you can use. And stories you won’t hear anywhere else.

No fluff, no jargon, just real-world lessons, actionable ideas, and a peek behind the curtain of what actually works.

What You’ll Hear:
• Real talk with real experts—marketers, creatives, business owners who’ve been in the trenches.
• Marketing strategies you can actually use—no jargon, no gatekeeping.
• Encouragement without the ego—especially for women building bold businesses on their own terms.
• A mix of wit, wisdom, and the occasional marketing metaphor—because learning should feel like a good conversation, not a lecture.

We’ll unpack what’s working, what’s not, and what’s changing in the digital marketing world so you can spend less time guessing and more time growing.

Whether you’re growing a brand from your kitchen table or the corner office, you’ll find ideas, inspiration, and a few laughs along the way.  

Follow @lorrainefball on Instagram, for a more marketing conversations and lots of pretty pictures . 

Smart. Practical. Surprisingly fun. More than a Few Words is your marketing conversation

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Entrepreneurship

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More than a Few Words - A Marketing Conversation is a smart, down-to-earth show about what’s really working in marketing and what isn’t. All in about 10 minutes. Every week, Lorraine Ball sits down with marketers, entrepreneurs, and the occasional mischief-maker. Some are seasoned pros. Others are figuring it out as they go. But all of them share tips you can use. And stories you won’t hear anywhere else. No fluff, no jargon, just real-world lessons, actionable ideas, and a peek behind the curtain of what actually works. What You’ll Hear: • Real talk with real experts—marketers, creatives, business owners who’ve been in the trenches. • Marketing strategies you can actually use—no jargon, no gatekeeping. • Encouragement without the ego—especially for women building bold businesses on their own terms. • A mix of wit, wisdom, and the occasional marketing metaphor—because learning should feel like a good conversation, not a lecture. We’ll unpack what’s working, what’s not, and what’s changing in the digital marketing world so you can spend less time guessing and more time growing. Whether you’re growing a brand from your kitchen table or the corner office, you’ll find ideas, inspiration, and a few laughs along the way. Follow @lorrainefball on Instagram, for a more marketing conversations and lots of pretty pictures . Smart. Practical. Surprisingly fun. More than a Few Words is your marketing conversation

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#457 Resolving Conflict

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