In this episode, I interview Steve Bederman, the CEO of NobelBiz, about success with virtual call center service.

1. Building great team experiences builds great call center experiences 
2. Don't make jobs so complicated - make it simple for team members and call agents to take care of customers 
3. Hire problem solvers into every part of your organizations to help them keep promises to customers and callers 
4. Call center leaders must understand that call center agents are the heart of the organization

 

It's time for the great service comeback!

 

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

 

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

 

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